To the Management,
I am writing this letter to formally give my commendation to your exceptional team. I have stayed at HIVE HOTEL for a duration of 12 days. On this period, the events I experienced were unbearable due to the mishandling caused by OWWA as well as the PCG. However, I am glad that you have an excellent set of crew who somehow made my stay comfortable. I would like to mention in particular Mr Aljon and Ms Crystal from the reception. He has exerted effort to provide help for my swab test. Gave me the list of laboratories who can perform the extraction. Contacted the BOQ on behalf of me. He did what the OWWA representative shouldve done. Ms Crystal on the other hand assisted me to receive my Quarantine Certificate. She kept an eye on any changes and called right after getting a feedback. To the kitchen staff as well who took care of my particular diet. I am very pleased with every meal I get infront of my door. Covid maybe around but the hospitality was not compromised.
I have travelled the world and stayed in 5 stars hotel. HIVE hotel has 3 but the staff deserves 5. If theres a reason to spend a night there, that would be none other than the service you provide. You hired the right people for the job. My gratitude to each and every one of them.
- Free Wifi
- Free parking
- Room service