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All reviews garden cafe breakfast buffet rooms are spacious swimming pool nice room hotel staff checking out front office enjoyed my stay an overnight stay metro manila staycation qc quarantine security foods event
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2 - 7 of 696 reviews
Reviewed September 7, 2022 via mobile

The place is awesome as it looks, the room was very spacious stayed here for a night with the family, staffs from the security, to the receptionist, greets us promptly, the food at the garden cafe was also wonderful kudos to the cooks, the room we stayed at was amazing cleaned well and was very comfortable, HK staffs are polite and professional greeting us at the lobby and hallways they are always very attentive with our request I can say that they are very well trained. kudos to all the team will sure to come back here.

Date of stay: September 2022
Trip type: Traveled with family
Thank Rayniel A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melanie Pagkalinawan, General Manager at Luxent Hotel, responded to this reviewResponded September 9, 2022

Thank you for giving us a perfect rating and sharing your detailed experience. We are glad that you had a wonderful stay. Your warm compliments to our whole hotel staff have humbled us. Rest assured, it will be shared to the team.

We all look forward to warmly welcoming you again soon.

Sincerely yours,
Melanie Pagkalinawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2022

We spent the weekend at Luxent Hotel and here are my thoughts:

WHAT I LIKED THE MOST

1. Parking - Despite checking super late (7pm), there were still a lot of spot left.

2. Bed - it has four pillows and mattress was comfortable.

3. TV - Though it's not the SMART kind but it has cable and you can swivel it to the direction where the couch is located.

4. Couch and table - It may not look new but still comfortable especially when eating.

5. Bathroom - clean and spacious.

6. Breakfast buffet - it was decent for its price. It has bacon, pork loin, breads, cheeses, spreads, French toasts, pancakes, and waffles.

WHAT I LEAST LIKED:

1. Carpet - I don't know if it was because of the lighting or the color of the carpet or both but it looked unappealing. There were little humps on it that looked like it wasn't stretch well. It looked untidy because of the uneven color combination.

2. Room - The room was decent but there are signs of not well-maintained furniture, fixtures. There were paint chips on the door, and tables.

3. Aircon - It worked fine but it took several minutes to cool.

4. Check-out - It was a Monday when we checked out so I was expecting that there will be less people checking out. I was right but it took them several minutes to check us out.

Overall, our stay was satisfactory. We might go back in the future. We didn't get to experience the swimming pool. Something to look forward to.

Date of stay: August 2022
    • Value
    • Cleanliness
    • Service
Thank tuffy0706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melanie Pagkalinawan, General Manager at Luxent Hotel, responded to this reviewResponded August 31, 2022

Dear tuffy0706,

Thank you for taking the time to write us a review. We appreciate all your comments and observations. Please be informed that we are currently refurbishing the main wing.

Looking forward to see you soon and we hope you can try out our premier rooms and pool.

Warm regards,

Melanie Pagkalinawan
General Manager

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Reviewed August 15, 2022

Good location. Relaxing Place. Nice ambience. Family friendly. Very accommodating. Because of our late check in, they allowed our request to check out late for us to enjoy more the place. The room is clean and spacious. Nice view from the room and relaxing view from the viewing deck / pool area. We enjoyed the buffet breakfast, lots of delicious food. Would definitely stay there again

Date of stay: August 2022
Trip type: Traveled with family
Thank mwahriaaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melanie Pagkalinawan, General Manager at Luxent Hotel, responded to this reviewResponded August 31, 2022

Dear mwahriaaa,

Thank you for sharing your wonderful and detailed experience in Luxent Hotel.

We look forward to seeing you again in the future.

Warm regards,

Melanie Pagkalinawan
General Manager

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Reviewed August 13, 2022

An overnight stay well spent with family before going back home to Canada, Thank you Luxent Hotel for the excellent amenities, you won’t even know you’re in the hearts of a busy City. The breakfast buffet is truly amazing, with a great service. Kudos to all, I will sure be back and always will be in my list everytime I come home. Thank you!

Date of stay: August 2022
    • Value
    • Location
    • Service
1  Thank Lisaibanez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melanie Pagkalinawan, General Manager at Luxent Hotel, responded to this reviewResponded August 31, 2022

Dear Lisaibanez,

Thank you for the inspiring review you have shared.

Pleased to know that you enjoyed your stay, the food and appreciated the delightful service of the team. Rest assured that we do continuous training of staff to ensure the quality of our service.

Can't wait to have you back at Luxent Hotel. Hope to see you soon.

Sincerely,
Melanie Pagkalinawan
General Manager

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Reviewed August 9, 2022

Stayed here over the weekend on the recommendation of a business colleague and I was delighted that I did and saved the hassle of traveling from Makati on the Monday.
The hotel has recently extended and renovated and the new Premier Rooms are a delight to stay in. The in-room amenities are excellent, it is very comfortable and the bathroom facilities are exceptional - the water pressure in the shower cubicle (both hand held and rain shower) is one of the best I have experienced for a long time.
The so-called "Vertigo" pool on level 17 gives wonderful views over Manila and the sunset over distant Manila Bay is spectacular. It is further enhanced by a good selection of food and beverage offerings.
The staff are friendly and courteous which is a reflection of the senior management who are always visible.
I look forward to the completion of the upgrade/renovation of the original wing.
It will certainly be the hotel of choice in Manila.

Date of stay: July 2022
1  Thank _most_discerning2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melanie Pagkalinawan, General Manager at Luxent Hotel, responded to this reviewResponded August 31, 2022

Dear _most_discerning2,

Thank you for giving us a perfect rating and sharing your experience with us. I am pleased to know that you find our room amenities excellent and bathroom facilities as exceptional. We see to it that our guests have a comfortable, yet safe stay here at Luxent Hotel, and I am happy that we are able to give you stay-cation-worthy services. We are also delighted with your remarks to our hotel staff for being friendly and courteous. Those words will be shared with them to lift their motivation and continue working passionately.

We all look forward to warmly welcoming you again soon.

Sincerely,
Melanie Pagkalinawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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