It was my wedding day when we book in the bridal suite. The reception forgot to let me know that there's an inclusion of bridal mannequin in the bridal suite. But upon check in theres no mannequin available in that room. We have no idea that we pay for that room with inclusion of mannequin. So we only hang the bridal gown in the bed. Upon check out. I check the checklist and found out that there is a mannequin to check. I call out the reception and told us that the mannequin is in the other regular room.
The point is.
- Wedding is maybe once in the life time event and not everyone blessed to have a wedding like we did. And this simply situation to others annoy our wedding day.
- what if the reception told us to pay in the missing facilities in the room that include in the checklist.
i hope this situation will have any action about poor service to customer.
- Official Description (provided by the hotel):
- Casa Pura is a breath of fresh air, an oasis in the midst of Quezon City's bustling commercial district. Exuding an ambiance of privacy and warmth, Casa Pura allows guests to come home to excellent personal service with a quiet exclusivity.We have 15 elegantly appointed guestrooms, as well as meeting facilities and a banquet hall for your special celebrations.Our ideal location comes as a charming surprise in the midst of a busy district, making it a retreat away from the crowds, but in the center of it all. With local businesses reachable within minutes, Casa Pura offers a secure destination for a wide range of our business travelers.At this personally managed hotel, you will find tradition paired with modern lifestyle to make your stay most comfortable and convenient. This is the perfect destination for both short and long stays in the Metro. ... more less
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