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Anna Ruth D

Exceptional!!!

5.0 of 5 bubblesReviewed 4 weeks ago
We booked this hotel for only 4,300 per night. The price is decent compare to other expensive hotels. We didn't expect too much because of its price but this hotel exceeded our expectations! Approved pra sa mga pihikan especially when it comes to cleanliness. The whole hotel is super clean! Reception, room, hallway, pool and restaurant are well cleaned and maintained. Wherever I go mabango. Customer service is also exceptional! This hotel is very considerate to their customers. There's self service laundry, microwave and small jug of water. I find it very convenient. This is one of the best hotel experience we ever had! We will definitely come back. Hoping that they will be able to keep the overall quality of the hotel. Mabuhay!
Date of stay: October 2024
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this review
Responded 3 weeks ago
Dear 921annaruthd,

Thank you for your exceptional review! We're delighted to hear that you found Citadines Roces Quezon City to be a great value and that we exceeded your expectations, especially regarding cleanliness.

It's wonderful to know that you appreciated the cleanliness and maintenance of our reception, rooms, hallways, pool, and restaurant. We're also pleased that our customer service and convenient amenities like self-service laundry, microwave, and water jug made your stay even more enjoyable.

Your kind words motivate us to maintain the high standards you experienced. We look forward to welcoming you back for another fantastic stay!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 220 reviews
Reviewed 4 weeks ago

My siblings and I had a wonderful stay
We are very pleased with the hospitality and willingness to help by the staff. The buffer breakfast had everything we want and was to our liking. We will definitely be back and stay here next time we come to QC.

Date of stay: October 2024
Trip type: Traveled with family
Thank Joy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this reviewResponded 4 weeks ago

Dear O3565VWjoyg,

Thank you for your fantastic review! We're thrilled to hear that your stay with us was one of your best bookings and that you and your siblings had a wonderful time.

We're delighted that our staff's hospitality and willingness to help made your stay even more enjoyable. It's also great to know that you loved the buffet breakfast and found it to your liking.

We look forward to welcoming you back on your next visit to Quezon City!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

During the first hours of our stay, we immediately fell in love with the ambience of the place. It's very cozy and cool.

The breakfast buffet, including the hot choco (the best one we've had so far), are very great and mouth-watering.

To add, we were accomodated by 2 hotel personnel named Sir JM (lobby guard) and Ms. Angel (recepcionist) who are very friendly and who really likes their job.

Lastly, there's a very cute doggo at the entrance named 'Zandro'.

We'll definitely visit again this place soon!

Date of stay: October 2024
Trip type: Traveled as a couple
Thank Wander65166059592
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this reviewResponded 4 weeks ago

Dear Wander65166059592,

Thank you for your fantastic review and the 5/5 stars! We're delighted to hear that you fell in love with the cozy and cool ambience of our place right from the start.

It's wonderful to know that you enjoyed our breakfast buffet and hot chocolate – we're thrilled to hear it's the best you've had so far! We're also pleased that JM, our lobby guard, and Angel, our receptionist, made a positive impression with their friendliness and dedication. And of course, Sandro, our extremely cute dog at the entrance, sends his regards! 🐾

We look forward to welcoming you back soon for another memorable stay!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent services especially Mam Angel of Front office and Cherry whos preparing our room and of course the staff from our function room and to the restaurant. Everyone will great you wherever and whenever you see them. Would like also to mention the security officers! Amazing

Date of stay: September 2024
Trip type: Traveled on business
Thank Imee S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this reviewResponded 4 weeks ago

Dear 836imees,

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at Citadines Roces Quezon City. It's wonderful to know that Angel from the Front Office, Cherry who prepared your room, and our staff from the function room and restaurant made a positive impact on your stay. Your kind words about our security officers are also very much appreciated.

Our team takes great pride in providing exceptional service, and your recognition means a lot to us. We look forward to welcoming you back for another amazing stay!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

All their staff is very accomodating and very professional. When you ask them about something, they always make sure to answer it in a positive, kind and respectful manner.

Their facilities and rooms are always clean and smelling fresh. Most of all, their place is very cozy and feels like home.

I’ll make sure to book here again soon ❤️

P.S. Their food is excellent esp. in buffet

Date of stay: October 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marielle O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this reviewResponded 4 weeks ago

Dear 609marielleo,

Thank you for your wonderful review! We're delighted to hear that you found our staff accommodating and professional, always responding in a positive, kind, and respectful manner. It's great to know that you appreciated our clean and fresh-smelling facilities and rooms, and that our cozy atmosphere made you feel at home.

We're also thrilled that you enjoyed our excellent food, especially the buffet. Your kind words and intention to book with us again mean a lot to us.

We look forward to welcoming you back soon!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Mr Romz is the best staff and helping me always… keep up the good practice… thanks Mr Romz. The room and everything is perfect… I was every enjoy with the stay in this time. Breakfast also good to have everyday in the morning and enjoying too l… Tq team.

Date of stay: October 2024
Trip type: Traveled solo
Thank Chan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City, responded to this reviewResponded 4 weeks ago

Dear 12chanl,

Thank you for your fantastic review! We're thrilled to hear that you had a 6-star experience with us. We're especially pleased to know that Romz provided exceptional service and made your stay enjoyable. We'll be sure to pass along your kind words to him.

It's great to hear that you found the room perfect and enjoyed the breakfast every morning. Your positive feedback means a lot to our team.

We look forward to welcoming you back for another wonderful stay!

Warmest Regards,
Manpreet Kaur Singh
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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