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Jenny Jamora
Quezon City, Philippines

Five-star service in the time of quarantine

5.0 of 5 bubblesReviewed Aug 13, 2020
Due to the MGCQ, we were already warned by management that the regular services of the hotel may not be that complete. Our group was pleasantly surprised to be proven wrong. The skeletal workforce of the Cocoon went above and beyond the call of duty, catering to our needs, even on the fly. They were warm, friendly, efficient and at our service. It's a lovely place all around. Rooms are spacious--lot's of storage and table-top space. Netflix and youtube are available in the room's smart tv. Beds are super comfy and clean (and socially-distanced for this time). Bathrooms are luxurious.
Date of stay: July 2020
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed August 13, 2020 via mobile

Stayed here for 3 weeks and I must say the rooms are very clean and well-kept. Their bed and pillows are so comfortable, giving me a very good night sleep.

Quality customer service is a priority. The staff were all nice, friendly and very helpful.

Will definitely come back soon! ♥️

Date of stay: July 2020
Trip type: Traveled on business
1  Thank BakitLiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2020 via mobile

Very accommodating staff.
Very strict security and proper pandemic protocol (which is very nice)
Secured and very neat
A peaceful place to stay in Quezon City.
Stress free and our home for 30 days
Thank you!

Date of stay: May 2020
Trip type: Traveled on business
1  Thank 1229CBASCO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 13, 2020 via mobile

Room is amazing, I have my own tv and own comfort room, but the bed that was assigned to me is a sofa bed, half of it is soft but the other half is hard, I had to ask facilities to bring me an extra memory foam, the mini fridge did not work at all and had a technician to check / repair it, at the end of our contract I was not able to use it at all. Overall my entire stay is amazing and I'm hoping to come back with my friends just in case.

Date of stay: May 2020
Trip type: Traveled on business
1  Thank 341fredrickm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 13, 2020 via mobile

I'm really satisfied with the service you provided to us and love the set up of the rooms.I'm going to have another stay here one of this days I'll choose to book this hotel.And I will recommend this hotel to my friends ,family and relatives.

Date of stay: May 2020
Trip type: Traveled on business
1  Thank Mavee25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 4, 2020 via mobile

Stayed here for the second time, and it was way better than the first.

Upon checking-in, front desk concierge already knew my name before I even handed over my ID card. Check-in was very quick and got upgraded to junior suite at the 3rd floor. The welcome drink was very refreshing, i had to ask for another glass.

The room was very nice and spacious. Bed was still firm and pillows were still soft. Very comfortable.

Personalized approach
Vip. Knew who i was and my name even before I handed my ID for check-in

Junior suite room was nice and spacious. Bed was firm and pillows were soft. Very comfortable. Cleanliness was okay. Stayed at the 3rd floor. There wasnt really a view but least sun can come in during the day.

Water in a jar was complimentary and you can always ask for more with ice to go with it.

Breakfast was the usual but this time, they made it extra special by giving me fudge brownies for breakfast because it was my birthday.

Extension was easy.

Pool was small i didnt swim

Housekeeping was nice but the bathroom really needs heavy duty scrubbing.

Massage was still okay.

I appreciate the Manager for reaching out to me to make this experience more pleasant and confortable.

Date of stay: February 2020
Trip type: Traveled on business
1  Thank aluap007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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