When we got inside the hotel, as I approached the reception, even though there were 2 lady staff and manager present, I have to call their attention as they are so engrossed with their storytelling and not minding the guests in front of them. When I finally got their attention and told them of the booking I made online they asked for an ID and told me to sit down first and wait for my name to be called again. I was watching them, and the girl who took my ID doest seem to be in a hurry taking care of our booking, took a while when she called me out. When I approached her, she asked me to sign the admission papers in front of me, I saw a photocopy of an ID of a different person along with the papers she was asking me to sign, I said this was not mine but she insisted that it was for me since name written was mine. I said look again, this is not the id I submitted to you, she just laughed and said "ay mali" not even apologizing. They are so unprofessional. When I finally got the key card, we proceeded to the room. When we opened the door, we were greeted with a stench, and noticed right away that the beds looked undone. The sheets are stained and dirty. The pillows looked too old and falling apart. My daughters complained of the smell and I called reception right away if we could have another room but refused and was told that they are fully booked. So we have no choice but to accommodate it. Overall the experience was terrible, aircon inside room was leaking, bathtub can't be used because it's broken. And the breakfast was too cheap, not too many choices. We will definitely not coming back.