I've been to other Eurotel hotels in Manila, but it was my first time to stay at Eurotel North EDSA. I chose the place because of its location ... just right across SM North EDSA ... and accessibility by road. Right from the very start I already got some negative vibes about this place. The lady at the front desk was far from being courteous and friendly. Maybe she was tired and on an overtime shift. At any rate, the disappointment came when we got into our room. It was a family suite, with one queen size bed (which are actually two single beds joined together and, hence, would separate from time to time as you sleep, leaving a gap in between), and a single bed. It has a TV, but not all the channels were working. I called for assistance, which never came. The toilet bowl cover was not properly fixed. A room boy tried to fix it, but to no avail. The rest room was quite dirty, with hairs of previous room occupants still on the floor! The towels were clearly old, as well as the bed linen. No towel mat in the shower room. But the worst of all were the stains on the bed sheet. Yes, there were two of them. With all these, I think the price we paid for the room did not correspond with the type of service and amenities we expected.

As to the positive side of our stay, well, the free breakfast was fine. But it was basically a Filipino breakfast ... some pork tocino, plain white rice, some sardines, pancit, eggs, and local fruits. I was hoping that they would also cater to the taste of foreign guests who might want some bacon, pancakes, jams, and so forth. But the food was good, from a purely Filipino point of view. Second, the location was great. It was just right across SM North EDSA mall. Lastly, they assisted us well with our luggage and need for a taxi.

Walk-in rates are of course higher than making an advance reservation BUT you should get the value for what you paid for, . . . . this is the most smelly and damp hotel I have stayed in my entire travel life, Do they really clean their rooms, change sheets and restrooms? Do they have a quality control or do they inspect their rooms before offering it to their customers? Who on earth will give you a bed with two separate twin foam? Everytime you move, the foam separates? I never felt comfortable during my one night stay, thank God it was only a night. . . I will never go back to this so called hotel, they hardly pass a 1 star standard.

Eurotel North EDSA is a SCAM, I was able to book and paid for the hotel as a walk-in customer after that they asked for my ID and for my partner. We were not able to provide the ID because we are confident as a regular customer (monthly basis) that they will not ask for ID. The receptionist told me that I am not allowed and my partner to enter the room because I cannot provide an ID.

After that I'm asking for a refund and cancel my booking the receptionist told me that it's already processed and non refundable. The receptionist snubbing me and raising her voice while other guest listening to us in the lobby while the bell boy blocking our way to elevator.

Is this a joke, we paid for the accommodation were not able to used the room. WTF It's like giving our money for nothing and gone in less than 1 minute, it's more likely a scam!!!! before you process anything ask for additional requirements "ID" etc etc etc!!!!