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1 - 6 of 71 reviews
Reviewed August 9, 2019

This hotel is bigger compare to the other brach in kalayaan.
Food is Great but not the coffee, (Somethings off in my taste buds)
The room was pleasant, Complete set up we stay at executive premium at room 510
I would like to commend camille from the reception for giving her welcoming service all throughout. She has the very attracted smile among the rest. She is very polite and accomodating.Also to manong judy the bell boy who assisted us to check in,And Joy in restaurant for being attentive.

I recommend that you should try this hotel
3/5 for the hotel amenities
4/5 for the food
5/5 for the service.

Thank you Camille for the Notepad, We will see you again.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank adelsmith08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JasmCSA, Customer Service Assistant at Fersal Hotel Malakas, responded to this reviewResponded September 17, 2019

Dear adelsmith08,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. It is such a delight to know that you had a good experience and particularly you enjoyed your stay with us. Your comment on our staffs polite, accommodating and attentive as well as our food and our pleasant room are greatly appreciated. We hope we can welcome you back again in the near future.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019

I was worried where to stay for a night in Quezon City considering my unfamiliarity of the place. I hate going to Metro Manila considering safety issues and cost of overnight stay places. But, I came across a budget hotel nearest to the area where I am intended to transact. I booked to this hotel with very reasonable price and it exceeds my expectation considering the room furnishing and service of the hotel and it's breakfast food was a very good one. I got also a free Ironing service for my long sleeve polo and a pant to wear decently for business transaction that day considering that it needs pressing as it was wrinkled in my backpack. Other budget hotels usually charge P75.00 each plus the tip. But this hotel does not only gave me a comfortable sleep during that night but also like a household that has free ironing service.. It is also very near and just a walking distance to restaurants and fast food chains.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank cbao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JasmCSA, Customer Service Assistant at Fersal Hotel Malakas, responded to this reviewResponded August 9, 2019

Dear cbao,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are deeply grateful for the kind words that you have for our hotel. We are very happy to learn that your overall experience was comfortable and satisfactory. Your feedback motivate us to further deliver the excellent customer service to our valued guests. We hope to see you in our hotel soon.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Should have been 2/5. Breakfast is poor. Costs Php180.00 for 3 pcs dangit, 1 egg, fried rice that is hard to chew and 1 cup of tasteless coffee. Room is old. Front desk never smiled except for Camille. She didn't assist us but still smiled and greeted us unlike the others at the desk. The concierge who assisted us with our bags (forgot to get his name) did the room in procedure excellently.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
Thank ninyapi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JasmCSA, Customer Service Assistant at Fersal Hotel Malakas, responded to this reviewResponded April 25, 2019

Dear byaherangmorena,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. It was delighting to hear that you found our hotel staff/concierge excellent. We sincerely regret the unsatisfactory experiences you had. Your comments have been noted for our continuous improvement and immediate action.We are looking forward to being of service to you again in the future.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019 via mobile

This Place is located at the back of Heart Center, Near in BSP, SSS, PSA, and National kidney. There are a lot of fast food chains in the area, e.g Mcdonalds,Jollibee, Mang Inasal, Chowking. greenwich.

The room was Great, Room was too small but The Bathroom is Big Special mention the RM401. The Rate was too pricy in property. So I advised to book online...

The Staff’s are Very accomomodating, Special Mention to Mang Judy the one who assisted us on our luggage and to the lady named camille and niacel for woderful service, camille was the one helped my father whos a senior and sitting on a wheel chair. I really admire her because of the service that she shows us. I thought she was the supervisor at the hotel because of the extra service that she show’s us kudos for this Lady, So If you’re going to checked in to their Hotel you will notice her easily because she was the only person who have a big smile and I believe a Big Heart.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Simplealiya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JasmCSA, Customer Service Assistant at Fersal Hotel Malakas, responded to this reviewResponded February 19, 2019

Dear Simplealiya,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are pleased to hear that your stay was comfortable and we exceeded your expectations. We will continue to strive to provide an excellent customer service to all our valued guests. It is our pleasure to welcome you back.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2019 via mobile

Function rooms are fit for small group meetings, complete w right equipment. Hotel staff are courteous and responsive during the meeting. Food is sumptuous, a little creamier/richer though than usual. Rooms are spacious and enough to do work inside. I found the bathroom a little small though, too small for comfort

Date of stay: February 2019
Trip type: Traveled on business
Thank maritonav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JasmCSA, Customer Service Assistant at Fersal Hotel Malakas, responded to this reviewResponded February 7, 2019

Dear maritonav,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are glad to learn that our hotel function, staffs, food and rooms have exceeded your expectations. We value your feedback as this help us in improving the services we provide to all our beloved guests. It is always our pleasure to serve you. We look forward to welcoming you back once again.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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