Name: 3/5 Because of the Concierge
Item: Fersal Hotel Malakas
Rating: 3
Author: ninyapi

4 - 9 of 71 reviews

Simplealiya

Reviewed February 16, 2019 via mobile

This Place is located at the back of Heart Center, Near in BSP, SSS, PSA, and National kidney. There are a lot of fast food chains in the area, e.g Mcdonalds,Jollibee, Mang Inasal, Chowking. greenwich.

The room was Great, Room was too small but The Bathroom is Big Special mention the RM401. The Rate was too pricy in property. So I advised to book online...

The Staff’s are Very accomomodating, Special Mention to Mang Judy the one who assisted us on our luggage and to the lady named camille and niacel for woderful service, camille was the one helped my father whos a senior and sitting on a wheel chair. I really admire her because of the service that she shows us. I thought she was the supervisor at the hotel because of the extra service that she show’s us kudos for this Lady, So If you’re going to checked in to their Hotel you will notice her easily because she was the only person who have a big smile and I believe a Big Heart.

Date of stay: February 2019

Ask Simplealiya about Fersal Hotel Malakas

Thank Simplealiya

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Simplealiya,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are pleased to hear that your stay was comfortable and we exceeded your expectations. We will continue to strive to provide an excellent customer service to all our valued guests. It is our pleasure to welcome you back.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

maritonav

Tagaytay, Philippines

167

Reviewed February 2, 2019 via mobile

Home close to home

Function rooms are fit for small group meetings, complete w right equipment. Hotel staff are courteous and responsive during the meeting. Food is sumptuous, a little creamier/richer though than usual. Rooms are spacious and enough to do work inside. I found the bathroom a little small though, too small for comfort

Date of stay: February 2019

Ask maritonav about Fersal Hotel Malakas

Thank maritonav

Dear maritonav,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are glad to learn that our hotel function, staffs, food and rooms have exceeded your expectations. We value your feedback as this help us in improving the services we provide to all our beloved guests. It is always our pleasure to serve you. We look forward to welcoming you back once again.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ecocastro

128

Reviewed January 31, 2019 via mobile

Big in Service

Fersal Hotel Malakas is a small hotel with very big service. The service they gave felt like we booked our training in a 4 to 5 star hotel. Every staff greeted us and made themselves availabke to assist us. Two thumbs up for Fersal Malakas!

Date of stay: January 2019

Ask ecocastro about Fersal Hotel Malakas

Thank ecocastro

Dear ecocastro,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. The pleasure is ours to have you made your stay here a comfortable and enjoyable one. Rest assured that this will serve as an inspiration for us to strive harder in providing good quality of service. We hope you will visit us again soon.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christie B

Manila, Philippines

4851

Reviewed December 5, 2018

Budget friendly

This is my dad's go to hotel whenever he's in QC. Nice location. Lots of restaurants to explore around. What i love the most here is their bed. It makes me never want to leave it. Their breakfast is also nice. I recently tried their continental and i was really full. Only noticed 1 thing during this stay, the hair blower wasn't working.

Date of stay: November 2018

Ask Christie B about Fersal Hotel Malakas

Thank Christie B

Dear littlebopeeep,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are grateful that you thoroughly enjoyed your stay. We appreciate your valuable feedback as this will certainly allow us to further improve our services. Looking forward in seeing you again in the future.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AleliRara

Reviewed November 16, 2018

Good Hotel With A Great Service

I booked a hotel near in Philippine Heart Center, Good Thing I saw Fersal.
The location of this hotel is a bit safe, But the the problem is they're parking lot. They don't have enough parking space.

But all these are completed with the great service of its staff and personnel, in particular i commend Camille on its reception area for her welcoming smile and excellent customer service! She truly makes you feel welcome and important. I hope the management can likewise commend her excellent job. She is the only receptionist that will greet you where ever you bump to each other inside and outside the hotel premise.

Date of stay: October 2018

Ask AleliRara about Fersal Hotel Malakas

Thank AleliRara

Dear AleliRara,

Greetings from Fersal Hotel Malakas!

Thank you for staying in our hotel and taking time to make a review. We are truly delighted to learn that you were satisfied on your stay. Rest assured that this will serve as an inspiration for us to strive harder in providing excellent customer service. We hope to welcome you back to the hotel in the near future.

For further inquiries and reservations, please email reservations@fersalhotelgroup.com
For more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best regards,
Jasm Somera

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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3/5 Because of the Concierge - Fersal Hotel Malakas

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