The room had unpleasant and musty smell,old, and unsecured.They charged you for early check in and bad location. We paid for our three nights stay but when we saw the bad room situation, in just few minutes my husband and I decided to leave. They never refund any single centavo of what we paid. So, my advise to all travelers be aware of booking hotel online.Dont be easily convince with their promos Much better to book in a known hotel and popular.at least you know what to expect.
Dear Ktina450,
Greetings from Fersal Hotel Group!
We would like to thank you for staying at Fersal Hotel Malakas and taking time to make a review.
We apologize to you for any inconvenience, we will verify with the hotel operations what happened in here. We hope that you will give us another chance.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
With Best Regards,
Ace Banabana-Del Rosario
With the profound and friendly experiences of Fersal Hotel Malakas, I personally filled with a lots of fond and exciting memories and experiences to take back to my home. I extend my utmost gratitude and respect to the management of Fersal Hotel Malakas for their genuine caring and hospitable efforts to our needs, especially the hotel receptionists, (Ericel, Rheisy, and Argel) the Inn Cafe staff for their continued support to provide us with all sorts of daily delicacies, the house keeping staff for their tremendous efforts to provide us with room accommodations, and the all the staff of Persel Hotel Malakas. With all due respect, I would like to extend our warmth greetings and heartfelt thank you for your support. Without your help, I would not be able to leave the hotel full of joy and satisfaction. Within our hearts, we pray that this moment of experience would bring the spirit of love and care. God bless you all and thank you. Salamat Po!! and Kamagar. Bye..Fabian Sapelalig and all those we have been receiving the hospitable services from this hotel. Bye.....
Dear Fabian S,
Greetings from Fersal Hotel Group!
We would like to thank you for staying at Fersal Hotel Malakas and taking time to make a review.
We are glad that you had a great stay in our hotel and that we have given you the service you deserved.
We are hoping that you would recommend us to your family and friends.We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
With Best Regards,
Ace Banabana-Del Rosario
We checked in last night and the "kuya" who assisted was very entertaining and helpful. The staff are friendly and polite at the same time. Breakfast was good... not the run-of-the-mill breakfast inclusion in most mid-range hotels. Since we checked in for UPCAT Exams today, the power breakfast was a great way to start the day. It is also very near major establishments so you're near everything you will need... and the State University is within the neighborhood of just about P70.00 taxi fare. We had a nice and relaxing stay.
Dear Eunice JoyG,
Greetings from Fersal Hotel Group!
We would like to thank you for staying at Fersal Hotel Malakas and taking time to make a review.
We are happy that we were able to give you the best experience and that we were able to serve you well.
We are looking forward on your next stay. We hope that you will recommend us to family, friends and colleagues.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
With Best Regards,
Ace Banabana-Del Rosario
The place is so neat, rooms are simply great! Staff are courteous, 24hr room service, splendid service. Rooms are amazingly affordable and at par with other neighboring hotels, within this great area. With free breakfast, you couldn't ask for more, just a simple reason for me to return every now and then. Our office also frequents Fersal hotel everytime we come in delegation or individually due to its proximity, not only to our central office but as well prime malls and to-go places, and i believe other regional offices as well. I can see that the hotel is also near public utility terminals which makes it ideal for those travelling outbounds. I can say that it is indeed recommendable to our families, friends, relatives, officemates, and barkadas this great hotel which i consider home away from home.
Dear Shan A,
Greetings from Fersal Hotel Group!
We would like to thank you for staying at Fersal Hotel Malakas and taking time to make a review.
We are glad that you had a great stay in our hotel and that we have given you the service you deserved. We are hoping that you would recommend us to your family and friends.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
With Best Regards,
Ace Banabana-Del Rosario
Being in Metro most of the times is normal for me. But being stocked-up at late night in it is not. When you are not expecting an overnight but you have to meet the need to stay overnight, without prepared cash to pay for it, then Fersal Hotel is the answer! I am alone but I'm not bothered. Wifi connection and free breakfast are good. The only thing I think that needs improvement is the way of communicating to them. It took me hard to call the receptionist and the resto. But if your option is to save this one is still OK. :)
Dear Dssevilla,
Greetings from Fersal Hotel Group!
We would like to thank you for staying at Fersal Hotel Malakas and taking time to make a review.
We are glad that we were able to cater to your ON THE SPOT requirement. Also that you take note that we might be a budget hotel but we have a great hotel to boost. We are hoping that you would recommend us to your family and friends. We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more suggestions and comments, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
With Best Regards,
Ace Banabana-Del Rosario
