Firstly, I booked the wrong start date. My bad. Travelling between different time zones late at night got me confused. However, all attempts to contact the hotel and ask them to add a day at the end rather than the first day were met wit silence apart from that stock standard: You've paid, we don't really care. We have your money and we have a free room paid for and not used. Sighhh!!!
Realising that my partner would now arrive at the hotel at 9pm, 5 hours before me, I again tried to contact them and ask them if they would kindly allow her entry to the room. No answer and no email response either.
Well, you can imagine what happened when I arrived at the hotel at 2am, and there was my partner asleep on the lobby couch. I was not happy. I passed on my very unhappy comments to the receptionist who was sleeping somewhere in a back room and took 5 minutes to wake. "Sir, our policy is we cannot allow a 3rd party into a room...bla bla." Don't you just love a policy that has no logic, particularly, as I pointed out that they already had money from me for a room that was booked and not used the day before? Also, your inability to answer any communications make it impossible to make alternate arrangements. I understand the policy but does it need to be applied across the board? Communication may have solved that problem. Or perhaps some customer service that went the extra mile.
By the way, this inability of reception to communicate, extended to two occasions I tried to ring them from my room (normal hours) about supplying extra coffee and unblocking a toilet, and on both occasions the phone rang out. Go figure!
My shower at 3am was the only hot shower I enjoyed, probably because nobody else would have been using hot water at that time.
I tried to plug in the room refrigerator but where the power point should have been there was a big hole. Oops! So I had to pull the fridge out of its nook and plug it into another point.
The room was booked for a couple but when we wanted to make a coffee in the morning there was 1 packet of coffee and 1 packet of sugar.
Dinner was an adventure and would make a great comedy skit.
We were greeted as we sat down and menus placed in front of us. We both ordered, the waiter went away and returned to say that neither of those dishes were available. Okay, we tried again. Another return with apologies that the dishes were not available.
At this point I asked just what was available. So the waiter pointed to a few items. No problem. We ordered a couple of the available dishes. The waiter returned after a couple of minutes and said that there were no meals available at all as the kitchen was closed due to them creating a new menu. Haha! Classic!
By the way, at breakfast the next morning the same old menus appeared, so I am suggesting that their excuse the night before was a lie and they just did not want to make any meals.
Fortunately the hotel is located near a few eateries like Pancake Parlour, MacDonald's, Goldilocks, a super Thai restaurant, and immediately across the road there is a seafood restaurant.
The front lobby is nicely set out.
Check out was quick.
The bathroom is far too small for two people and just a small shelf.
Frankly, I would not stay here again, and perhaps my opinion is a little jaded due to that first arrival. But also, the distance from the airport. I chose this hotel so that friends of mine who live in Quezon City wouldn't have to travel far to catch up.
