It is close to Mall, easy to get taxi, very helpful and friendly staff but they dont have the skills or equipment to clean these bloody floors... we ask them to re-mop but, honestly, all they do is move muddy water around and end result is no different. but 10 points for their trying to please the customer.
Agoda.comBooking.comBooking.com
One of the best hotel in manila. Staffs are nice and very thoughtful. Been here a lot of times and they gave me a "welcome back" message with a cake. I really felt special and kilig that day. Thank you so much Regency Grand Suites! I will surely go back here with my friends or with my family. Perfect location, very near in malls and other establishments. The view was superb, it was so relaxing and good in the eyes. They value their customers and they are very accommodating and approachable. Value for money..You really get more than what you pay for. Till our next stay guys..thank you so much
I'd give this a 2.5 if I could. I've stayed here several times now and each time I do stay I seem to be less impressed. On the plus side the beds are still comfortable and the view from the balconies overlooking the bay is incredible. I didnt use the pool or any gym facilities so they are not taken into account.
The room was very worn condition. It surprised me as last time I was there I remember the room was quite modern. On a couple occassions I saw cockroaches, I'm not used to that.
I had quite an ordeal at checkout as apparently I had broken a "dental glass" and misplaced the security key (I think the key was 800 pesos). It was very early morning and I was in a rush to get to the airport but the clerk couldnt tell me how much to pay for the dental glass. After a few minutes she made the decision to wave the price of the glass but not the key. She didnt have any change. I really don't blame her and felt bad afterwards but I ended up paying only 500 pesos for the key. The hotel would be good to look for improvements in their late night/early morning check out procedures..
The hotel met most of my expectations in terms of value for money, location and quality of the room. My room was very spacious, neat and clean. I also love the view from the 24th floor wherein I can see the lovely Manila Bay and the cityscape at night is just breathtaking.
Customer service is very excellent, the hotel staff are polite and makes sure your stay is as comfortable as possible.
Dear Ms. Rmanay346185,
Thank you for choosing Regency Grand Suites,
We are very happy that you enjoyed your stay.
Looking forward to see you on your next visit in Manila.
Thank you.
Best regards,
Jervis Santos
09393553131
jervis.rgs@gmail.com
Great location, Robinson's Mall is only walking distance. Coffee shops and food chains are everywhere. The only thing that bothers me most is the cleanliness of the room. I saw several small cockroaches roaming around. Please review your pest control program.
Hi Mr./Ms. Nganch551542,
Thank you for choosing Regency Grand Suites,
Please accept our apology regarding the cleaning of the room,
Giving our valued client pleasurable stay is our main priority, and for that please be informed that we are already on the process of investigating on this issue and as soon as possible to re-pest control.
We hope to welcome you back again and see the improvements!
Thank you
Best regards
Jervis Santos
09393553131
jervis.rgs@gmail.com
Rooms are generally ok but it's luck of the draw.Some rooms have very old air con's that basically don't work and beds that will give you back pain due to he springs digging into your back.It is a half condo half hotel building so you can expect very noisy tenants.The ROOM SERVICE is an absolute rip off with a very boring menu and tiny pitiful amounts of food.DO NOT order chicken or any meat dishes as the chef has no clue about food handling hygiene practices.I ordered a chicken dish that was OFF and spat it out.I called and complained but was offered a replacement...NO THANKS....No refund because their 349 pesos is more precious than their reputation.It's not the money...it's the principle...but that's typical of this country with their poor attitude and principles with precious money.....NEVER AGAIN after 6 visits to this hotel shall i return.
Dear Mr. Fletch531,
Thank you for choosing Regency Grand Suites,
Please accept our apology regarding the bed and the aircon, we are in the process to change it all. Few rooms left.
Your complain to the Restaurant has been reported and we will make sure that it will not happen again,
Looking forward to see you again on your next visit.
Thank you.
Best regards,
Jervis Santos
09393553131
jervis.rgs@gmail.com
