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“Good hotel close to everything”

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Regency Grand Suites
Ranked #15 of 110 Hotels in Manila
Certificate of Excellence
Reviewed March 9, 2015

I recently stayed here for 3 nights. I stayed on the 32nd floor and the views were fantastic, especially over Manila Bay. The only problem I encountered was that my room 3212 was right next to the service room and on the 1st night the cleaning staff were in there for a couple of hours making loud noise, I went down to reception to complain and after that it was all good for the rest of my stay.

I had a few meals are Gerrys Grill in Robinsons Mall and the food was great, and its only a 5 minute walk from the hotel

The swimming pool was good

Room Tip: Ask for a room on the 32nd floor or above with a view of the bay
See more room tips
  • Stayed: February 2015, traveled solo
    • Location
    • Sleep Quality
    • Service
1  Thank outbackk-jack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded April 5, 2015

Dear Mr Jack

Thank you for staying with us!

My deepest apology on the noise on the hallway that make your stay i little less comfortable.

This issue was raised to the housekeeping Supervisor and rest assured that this incident will not happen again.

We hope to welcome you again here in our hotel

Best Regards
Ms. Karen ANg NIegas
General Manager
09989701860
niegaskaren@yahoo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 - 204 of 255 reviews

Reviewed March 1, 2015

I have stayed there a few times and it keeps getting better. The views of the city that you get from any rooms that they offer are unprecedented. Their staff is amazing, very courteous, and always there to help. I like their welcome drink and they just opened a coffee shop there which has some quite good pastries and sandwiches. The location could not be more convenient and the night life and entertainment is literally next to the hotel at the bellagio square bar complex. Robison mall is just 50m away so all the various restaurants are there to be enjoyed. I have tried one of their 1 bedroom corner room (above the 30th floor) and I could not get enough of the view of the manila bay. The pool is ok. Overall I would say that it's definitely a place to try out.

  • Stayed: March 2015, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank tom k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded April 5, 2015

Dear Mr Quesnot

Thank you for your continues patronage to REGENCY GRAND SUITES!

The whole team is always happy and excited to welcome you here.

I am delighted to know that above all, you always enjoy the service of the hotel staff.

See you in a few months :)

Best Regards
Ms. Karen Ang Niegas
General Manager
Regency Grand Suites
09989701860
niegaskaren@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2015

I stayed in this hotel twice and got a bit of a different opinion the second time. Undeniably the room views are great for the price.

The common areas are well kept, bright and clean. The staff were freindly and the check-in was above average as we were a little early they offered us all an ice tea while we waited. The door is opened for you by security each time and they are quick to offer a hand with your luggage.

I have three complaints about my second stay which are not deal-breakers but keep me from rating it higher.

My guess is someone broke the original curtain and a "handy-man" ran accross the street to Robinsons and picked up the cheap curtain and plastic ties. This resulted in quite a bit of water getting out onto the floor of the bathroom which added to the mess as we were all in sandals and didn't have the cleanest feet.

I am from Canada and definately used to cold water but I could not get in that pool if my life depended on it! My 2 year old had blue lips and was shivering after we swung her around in the water by her arms for a few minutes.

No fault of the hotels although it is close to Robinsons which is a plus, the area has plenty of "non-family" sighs to be seen. Within a block I was offered everything from viagara and beat up old cell phones to sex, a pair of sandals and even a honey-comb (WTH?). I tried to change some money in one of the areas many "money exchanges" and was offered a laughable 35% of my bank rate. There are also plenty of KTV's and even women and children sleeping in the street within a block or two.

as a tip metered taxi to the airport is about 175-200 pp. Most taxis will come up with very very creative "ah yes but your extra because ....". That rate was for 3 peices of luggae and 4 adults so judge accordingly and arrange payment or for the meter to be run as soon as you are in the taxi.

Given the state of the neighborhod, unless your there for that kind of thing I think it is a great hotel to use as a place to keep your bags and sleep but go out and visit other, better parts of Manila.

  • Stayed: February 2015, traveled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Dave_in_Barrie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded April 5, 2015

Dear Sir Dave

Thank you for staying with us again.

I am happy to know that you were satisfied with the service our the hotel staff.

However, i feel sad that glass enclosure condition made your stay a little uncomfortable.

As an immediate action, we already coordinated to our supplier and hopefully it will be replaced soon.

Again, my deepest apology on this one.

We hope to welcome you back again in our hotel.

Best Regards,
Ms.Karen Ang Niegas
General Manager
09989701860
niegaskaren@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2015

The location is very accessible to the Robinsons Mall and near to the LRT Station, so if you are a mall rat, this hotel is the best place for you.

So we booked for a Deluxe Studio but they upgraded our room to a Premier Studio at no additional cost! Awesome isn't it?

Staff were accommodating, friendly and helpful.

Premier Studio Room is spacious and nice, but toiletries (slippers and dental kit) were not available when we arrived, they have just set it up when we requested for a make up room.

+ they use key card.
+ the room has a safe where you can put your valuables for security.
+ It has a small kitchenette with microwave oven, kettle, set coffee/tea & refrigerator.
+ bathroom has bidet, bath room, hair blower and nice shower (love the water pressure even we are located on a higher floor)
+ bed with comforter, and very soft pillows.
+ LCD TV with cable and a sofa where you can relax while watching to your favorite channel.
+ nice lighting

Staying guests can use their amenities for free (Sauna, Fitness Center, Billiard Table and swimming pool-the water is literally very cold but the sauna is nice!)

The package does not include breakfast but their restaurant offers breakfast to share for P199 (good for two). We've stayed here for 2 nights.

Overall, my husband and I enjoyed the stay. We will definitely recommend this hotel to our friends.

Room Tip: Choose higher floor rooms for a relaxing view of Manila Bay.
See more room tips
  • Stayed: February 2015, traveled on business
    • Value
    • Sleep Quality
    • Service
10  Thank Lijivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded April 5, 2015

Dear Lijivi

Thank you for choosing REGENCY GRAND SUITES

The whole team appreciates your kind review. It is our commitment to make the stay of our guest pleasurable.

We hope to welcome you again in our hotel.

Best Regards,
Ms.Karen Ang Niegas
General Manager
09989701860
niegaskaren@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2015

Spent another few days in Malate and returned to the Regency Grand Suites, with rooms on the 32nd floor overlooking Robinsons Place Mall.
Staff were friendly and efficient as usual and room was well appointed and clean, and the fruit basket a nice touch.
The only thing that let this stay down was the condition of the bedding which appeared grubby and stained. I spoke to housekeeping manager and He advised that they have had issues with their external laundry service.
For the rates charged this is not good enough and let's down the stay. I hope that these laundry issues will soon be resolved and a return to the excellent service offered on my previous visits.
As a result I can only say my stay was average, rather than the excellent stays of my previous visits.

  • Stayed: February 2015, traveled solo
    • Sleep Quality
    • Rooms
    • Service
3  Thank saf7670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded April 5, 2015

Dear Sir

Thank you for staying with us again.

I am happy to know that you were satisfied with the service our the hotel staff.

However, i feel sad that linen condition made your stay a little uncomfortable.

As an immediate action we have replaced all our linens to make the stay guest more pleasurable.

We hope to welcome you back again in our hotel.

Best Regards,
Ms.Karen Ang Niegas
General Manager
09989701860
niegaskaren@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regency Grand Suites

Address: 1622 Birch Tower Condominium Jorge Bocobo Street, Manila, Luzon 1004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 110 Hotels in Manila
Price Range: ₱2,191 - ₱3,006 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Regency Grand Suites 3*
Number of rooms: 61
Official Description (provided by the hotel):
Regency Grand Suites offers satisfyingly designed and affordable rooms that are located in levels where guests can get a stunning, panoramic view of Manila Bay’s sunset. Visitors can also avail of the hotel’s well-appointed amenities and services that are all arranged to heighten one’s comfort and convenience. ... more   less 
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