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Regency Grand Suites
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Reviews (281)
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Reviewed 4 February 2015

Everything was perfect.
Excellent room, nice staff, great location.
Perfect bay view and night view.
Swimming pool, sauna room, gym
Robinson's Place (mall) is very near....

Highly recommended!!! ❤️

  • Stayed: November 2014, traveled with family
    • Value
    • Location
    • Service
2  Thank Iannechris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 9 February 2015

Dear Ms. Iannechris

Thank your generous review.

We are happy to know that you had a wonderful stay in our hotel, I am also very delighted to know that our staff did a great job in giving service to you.

We hope to see you again in your next stay here in Manila.

Warm Regards
Ms. Karen Ang Niegas
General Manager
Regency Grand Suites
niegaskaren@yahoo.com
booking@regencygrandsuites.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 February 2015

The room is very small, maybe 4 by 5 feet, if you are a big person, forget it.
Nice airy rooms with great views, sadly the cleaning staff seem to forget that there are paying clients in their rooms. Don't get a room next to the floor service room, the staff seem to stay in there till late at night talking.
Receptionists need some training, also, very hard to get a second swipe card, just wait until a shift changes, then ask.
WIFI is poor in the room. On entering the shower there is a high lip, be careful as it is a trip hazard.
Hotel is in the seedy part of Malate, just beware outside.
Unfortunately, they take very little care for the laundry of their bed sheets. I have never seen such stained bed sheets and doona covers, when requesting a change, the new sheets were the same. It was disgusting!! Have they ever heard of bleach? you have been warned!!
Towels are ok, but slowly falling apart.

Room Tip: Ask for a room away from the emergency exit stairs and service rooms.
  • Stayed: January 2015, traveled on business
    • Value
    • Rooms
    • Service
1  Thank vicpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 9 February 2015

Dear Mr. Vicpk

Thank you for choosing Regency Grand Suites

I am very saddened to hear about the concerns and issues that you encountered during your stay in our hotel.

All concerns has been to our respective departments and will take immediate actions.

As for the linens, we are now on the process of changing all stained linens.

Reviews from our guest is the most valuable advice that we can get.Rest assured that the whole team is doing its best to provide best service that we can offer to our Guests.

We hope to welcome you again to our hotel on your next visit.

Warm Regards,
Ms. Karen Ang Niegas
General Manager
niegaskaren@yahoo.com
booking@regencygrandsuites.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2015

The hotel is clean and overall the king size bed (deluxe room) was comfortable and spacious. The large windows next to the bed provide a lot of natural light. The balcony provides a nice place to get fresh air and view of metro manila from up high.

The room has nice lighting and the bathroom is nice. The shower doesn't have a curtain so water will get on the bathroom floor, but it will slowly drain out. The toilets work properly and the inline hot water heater is good.

They install wifi routers for each room it seems like. The connection is usually good. I did a speed test at 200ms, ~1.75 mbps download, 0.27 mbps upload. The TV with cignal cable box works well. I got to watch my Korean cooking shows and US News.

The pool area is nice. The water was a little chilly without a water heater. The ping pong table is in it's own room, although I didn't use it. The gym is small but adequate with weight machines and a treadmill. The billiard table is covered up in there...it doesn't seem to get much use if at all.

The hotel is also nearby Robinson's mall, which is invaluable as a homebase for groceries, restaurants, movie theatre, and bowling lanes. Sometimes you can hear the screaming girls from the nearby school or even the dance music from the adjacent clubs (even on the 34th floor, although it's not loud)

Overall the strengths are the: cleanliness, king size bed, working hot water and toilet, and Robinson's Mall nearby

  • Stayed: January 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 9 February 2015

Dear Mr. Marco

Thank you for choosing Regency Grand Suites

We are very delighted to know that you had a wonderful stay in our hotel.

Your generous review is very much appreciated.

We hope to welcome you again on your next stay here in Manila.

Warm Regards,
Ms.Karen Ang Niegas
General Manager
niegaskaren@yahoo.com
booking@regencygrandsuites.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 January 2015

Very good location, just opposite to the Robinson's Place shopping mall. This Condotel has rooms/suites scattered on 4 fours of the 50 in total. The Premier Studio King with partial view of the sea was on the 34th floor. The layout of the room could be different to make it look more spacious, but the amenities are excellent and the room is light and bright. Kitchenette with all the necessities as mentioned, and the sleeping area with the king bed. Nice New flatscreen TV with a good selection of channels. Wifi connection very good! Bathroom small again, but very clean and the shower is good. The reception area has a small sitting area with a car serving snacks and drinks. Staff very helpful and friendly. Overall a very place to stay, and I can recommend this.

  • Stayed: January 2015, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Pia_at_seas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 9 February 2015

Dear Ms. Pia

Thank you for your wonderful review.

I am glad to know that you enjoyed your stay in our hotel.

We hope to welcome you again on your next stay.

Warm Regards,
Ms.Karen Ang Niegas
General Manager
Regency Grand Suites
niegaskaren@yahoo.com
booking@regencygrandsuites.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 December 2014

I got the room in 32rd floor and i got the view of Manila bay. The room is clean enough.
I got the problem with the key card of my room at first, but then they fixed it immediately.
The location is near the Robinson Place Mall Malate, so that it is easy for u who want to shop or just looking for meals. It is walkable too from Pedro Gil LRT and from Rizal Park ( 5 minutes to LRT and 15 minutes to Rizal Park). If you arrive from NAIA using white taxi, the fare to be here is not more than 300 pesos, so it is easy to be reached and the fare is cheap to get there.

Room Tip: Room in higher level of building with the view of Manila Bay is the best
  • Stayed: December 2014, traveled solo
    • Value
    • Location
    • Service
2  Thank RezkyYR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 9 February 2015

Dear Mr RezkyYR

Thank you for choosing Regency Grand Suites

The whole team are very happy to know that you had a wonderful stay in our hotel.

It is passion to give our clients a memorable stay in our Hotel.

We hope to see you again.

Warm Regards
Ms. Karen Ang Niegas
General Manager
Regency Grand SUites
niegaskaren@yahoo.com
booking@regencygrandsuites.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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