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“Great location, super helpful staff, fantastic view”

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Regency Grand Suites
Ranked #14 of 109 Hotels in Manila
Certificate of Excellence
Reviewed October 6, 2014

To be honest, I did have some doubts staying in this condo hotel, and have read most all of the reviews, and I knew what to expect and based on some due diligence, my stay was just great and what I anticipated and more.
I chose Regency Grand Suites for a 5 day stay, my partner, and brought my elderly parents for convenience from the short walk to the mall, restaurants, etc. although my Dad did expected more amenities, and my Mom expected a bathtub with the Bay View Suites, the Staff were always very helpful to my parents needs, specially the hard-working Housekeeping attendants. During check-in I informed JM at the Front Desk that I will require a very good Wi-Fi reception and heard that certain RGC floors were spotty, he immediately suggested the 32nd floor Bay View Suite, (btw had great views of the skyline and Manila Bay) and I had great access to Wi-Fi. Thanks, JM.
Even when we had minor issues with the a/c, cable, and the bed which were resolved expeditiously, I have to note that the staff did whatever it took, and made great effort to accommodate my family with every single request and assistance we needed, from check-in until check-out. Special thanks to Karen - GM for being there and ensuring that my family were well taken care of. Maraming Salamat!

Room Tip: 32nd floor have great Wi-Fi coverage and Bay View suites have fantastic views
  • Stayed: September 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded December 6, 2014

Dear Sir Marco

Thank you for choosing to stay with us and for providing your valuable and wonderful feedback.

We are delighted to read that you truly enjoyed the service provided by the whole RGS team

It is always a great moment also for us to read and enjoy such wonderful comments as we have met our objective of creating a memorable Hotel Experience.

Rest assured that your comments will be shared with our Team for due recognition.

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.

Best Regards
Karen Ang Niegas
General MAnager
RGS

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Reviews (252)
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211 - 215 of 252 reviews

Reviewed September 18, 2014

The hotel location is between of Manila Ocean park and Mall of Asia. Only walking in 5 minutes you can reach Robinson Shopping mall and 15 minute walking to Jose Rizal Park via robinson mall. Wifi is available in room and prefer to stay at high floor to see wonderfull view of manila metro city. At the night, outside hotel is many people were offering you to they KTV lounge, massage center or Night club especially to Male traveller just be carefull. Btw staying this hotel very valuable, Big Swimming pool and comfort bed to have good sleep. Will come again soon. I'll give 4 STAR !!

Room Tip: Choose at Higher floors 34-47 to get best view
  • Stayed: September 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank naimtalip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded December 6, 2014

Dear Mr. Naimtalip

Thank you for your wonderful comments and we hope that you will stay with us again if ever you are back in Manila.

The whole RGS team are working very hard to provide all our guests with the best service we can offer.

See you soon

Yours,
Karen Ang Niegas
General Manager
RGS

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Reviewed August 17, 2014

I am walk in to RGS condo counter, been treat nice with good offer rate and home feel. I love their cosy and comfortable bed, it really better then Diamond/Pan Pacific/Hyatt hotel, just my personal preference. I will come back again. Value for $ to spend on homely feel

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jackeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded August 26, 2014

Dear Jack

We're very honoured and glad to be your new home base in Manila. It was a pleasure to have you

I'm happy that our hotel colleagues were able to assist in providing you a more comfortable experience

I wish to thank you for your wonderful and gracious feedback. I look forward to your next stay with us.

Kind regards,
Ms. Karen Ang Niegas
Hotel Manager

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Reviewed August 6, 2014

The hotel have a good location if you want to stay at the part of the old town, it is middle of the Red Light District, and it is noisy as previously others have rated, we arrive early in the early hours during the 1st day morning, early check in is 150peso per hour rate this is for the twin room, the studio will cost you 100peso per hour to check in early, it is your choice, 1st a lady told us 100peso per hour and after we decided to check in early, the other fellow told us is 150peso per hour, so it was ok, but the real let down is, they only issued you one key card per room, even thought it is a twin room, our friends room 1st checked in have problems with the telephone, they quickly change it, but our room is unfortunate, the key card not working and we have to wait for couple of hours for our key card and waiting others to check out, apparently they run out of key card on that day, they should look into this problem, they keep apologizing for it and refund one room early check in money due to the inconveniences cause. Yes, security deposit is 2,000peso per room they don't do credit card pre-authorization, standby some cash for this. Another let down is, if it is raining it will be a hassle to get out of the hotel as the front of the hotel does have any cover area for Taxi or car... so bring an umbrella or rani coat with you during raining season. A lot dodgy places located walking distance of the hotel, if you are looking for action this is the place to stay, ZZYZX just down the road, happening place there, if you don't want the hassle you can choose to stay at Edsa or Greenbelt area which will save you some Cab money, if you only go for shopping and restaurant food hunting, Greenbelt too couple of clubs we went also got dodgy action as well, if you know what i mean. I will recommend this Hotel to guys who looking for some action around Manila, not for Families or couples. Me and my buddy will come back to stay here, but our lady friend will prefer Greenbelt more and Greenbelt is more pricy than other places especially food side but Greenbelt food does taste nicer than other outlets elsewhere thought so it a give and take thing.....

Room Tip: It is noisy during the night when the party starts next to the hotel (Bellagio Square), a lot pubs t...
  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Winstonw7910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded August 26, 2014

Dear Sir Winston

Thank you for staying with us, I am very sorry for any inconvenience that occurred during your stay.


Feedback from our guests is the most valuable advice we can receive. It helps us recognise our strengths and areas of challenges, which then allows us to make appropriate adjustments as needed.

I hope you will keep Regency Grand Suites in mind on your next trip to Manila.

Warm regards
Ms Karen Ang Niegas
Gen Manager

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Reviewed July 23, 2014

I stayed here from Jun 25-27 2014, I booked via Agoda 58$/night for Premier Studio King (Partial Bay View) non breakfast


My flight arrived around 4am in Manila, was ask for pick up at the airport, but noone come pick me up, I tried to call them and noone answer the phone, may be too early?!! Then I had to take the cab to hotel, hotel actually on the tower named "Birch Tower Condo"

*Good points:
- Arrived to hotel early around 6:30am, they let's me check-in early!
- Near hotel have Robinson Mall, and some street vendors, it's good! Also close to Mc Donald and Ministop! near Manila Bay, Ocean Park and some Churchs
- My room on 31st fl, my view is the city and a part of the sea! It's quiet nice!

*Bad points:
- Locals simcard can't good work, really weak connection !!! Go to bacon and you have a so so connection.
- Wifi didn't work good also, I can't contact my Macbook with wifi!!! also my iPhone, but Samsung phone can work a bit sometime!
- Room is small, but you have a small kitchen, with microwave, room is clean
- Abit noise in the morning, because the staff talk too loud, although I put "Do not Disturb" outside, but they still knock my door ask for if I wanna make the room??
- Hotel can't help you call the cab! I ask them to call me the cab, and one of their staff come to the conner try to get one...and they give up to help me take the cab?? just tell me, go to the conner and try to get one??
- Roads near hotel will be block by water, if rain too much!!

I think with 50$ in Manila you can get the better hotels, I stayed 3 different hotel in Manila and this is the worst, bad service!! I will never come back here

  • Stayed: June 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ThaoMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded August 26, 2014

Dear Thaomk

I'm saddened to hear about the challenges you experienced with our service. Feedback from our guests is the most valuable advice we can receive. It helps us recognize our strengths and areas of challenges. I have taken note of your comments and I will make sure that they are relayed to the concerned department heads so that such incidents will not happen again.

Once again, I wish to thank you for your valuable feedback. We hope to have the pleasure of serving you once again in the future.

Warm Regards
Ms. Karen Ang Niegas
Gen Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regency Grand Suites

Address: 1622 Birch Tower Condominium Jorge Bocobo Street, Manila, Luzon 1004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 109 Hotels in Manila
Price Range: ₱2,093 - ₱3,217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Regency Grand Suites 3*
Number of rooms: 61
Official Description (provided by the hotel):
Regency Grand Suites offers satisfyingly designed and affordable rooms that are located in levels where guests can get a stunning, panoramic view of Manila Bay’s sunset. Visitors can also avail of the hotel’s well-appointed amenities and services that are all arranged to heighten one’s comfort and convenience. ... more   less 
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