To be honest, I did have some doubts staying in this condo hotel, and have read most all of the reviews, and I knew what to expect and based on some due diligence, my stay was just great and what I anticipated and more.
I chose Regency Grand Suites for a 5 day stay, my partner, and brought my elderly parents for convenience from the short walk to the mall, restaurants, etc. although my Dad did expected more amenities, and my Mom expected a bathtub with the Bay View Suites, the Staff were always very helpful to my parents needs, specially the hard-working Housekeeping attendants. During check-in I informed JM at the Front Desk that I will require a very good Wi-Fi reception and heard that certain RGC floors were spotty, he immediately suggested the 32nd floor Bay View Suite, (btw had great views of the skyline and Manila Bay) and I had great access to Wi-Fi. Thanks, JM.
Even when we had minor issues with the a/c, cable, and the bed which were resolved expeditiously, I have to note that the staff did whatever it took, and made great effort to accommodate my family with every single request and assistance we needed, from check-in until check-out. Special thanks to Karen - GM for being there and ensuring that my family were well taken care of. Maraming Salamat!More
- Room Service