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Reviewed April 30, 2022

I booked thru agoda but upon checking in they could not find my payment so until this was resolved they kept us waiting in the lobby. They first have to check with their sales dept and of course it all takes time. I asked can we just check in while they sort this out. Not possible the reception said so ask for manager. Well manager nowhere to be found. Kept waiting until they said its my problem and i have to deal with agoda though its their agent while i have a confirmation from agoda that its paid. I could not find the tel number of agoda so i ask the reception if they can contact agoda which they finally did upon my request. Its a bit strange as agoda confirmation said its paid and lotus garden hotel said its not paid. It should not be my problem. Whatever the issue is just let me check in. They dont allow. You can have my cc, id or whatever. No they did not let us check in. 1,5 hour later it turned out my cc was not charged indeed. But all the time they kept us waiting while we just could have stayed in the room. I understand there is a protocol but where is the manager. If there is an issue they just can call me in the room. Its also funny that i had to pay 15 pct more for the room than agoda confirmed to me as they swiped my credit card again. But after 1,5 waiting i got tired of the issue. If you expect some customer service better go somewhere else.
The shower has no water pressure but i dont care about the room but an ear where i can bring up an issue. So i just talked to the restaurant manager ( nice person) but she is not in charge.
Since i could not find anybody to talk to i have to resort to tripadvisor.

Date of stay: April 2022
Trip type: Traveled as a couple
Thank hansvL5499WP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 22, 2020

Booked in Februarry to stay in December 2020, flights cancelled as no overseas visitors allowed. Contacted hotels.com and hotel directly abiout a refund and was told, 'Sorry sir, special price no refund! '
the price I paid is more than the current advertised price.
In the current climate this is very poor, I realise times are hard but do they really think I will lose the money then rebook?
Also hotel.com must have influence on the hotels they promote, so its a big never again for these two.
My advise is never book here, they are thieves

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank I6383TFChris_C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 24, 2020 via mobile

This hotel is a designated QUARANTINE ONLY hotel for transients. They will accept a reservation and payment, but you cant stay there. Good luck getting a refund. AVOID! It was a nice hotel when it was open to the public.

Date of stay: August 2020
Trip type: Traveled on business
2  Thank 1RealRater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 19, 2020

i was looking through hotels for the quarantine when i accidentally click on this hotel and prepaid the booking via Agoda. I immediately called to request for cancellation but the hotel didnt agree for a refund. Furthermore, the booking is for 5nights wherein the quarantine only needs 3nights stay. Requested for the extra 2 nights to be offset for meals, but hotel has also refused.

Outside food deliveries are not allowed but you can ask for grocery item for delivery?? hotel is taking advantage of the situation to earn more.

Agoda is willing to refund only if the hotel agrees with it but the hotel only offered an alternative dates of stay for cancellation request or for the unused nights.

With the pandemic situation the world is facing now, no one knows when will this even end! Therefore, i am left with no choice but to push through the booking. Will be arriving today for my unwanted hotel stay, hopefully things will eventually come around coz im having negative views on my first impression!

Date of stay: August 2020
Trip type: Traveled solo
2  Thank exzellex0415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 30, 2020 via mobile

We arrived in the early hours and were allocated a very basic double room. It was clean but small with an awful view from the window. Next morning we upgraded to a much bigger lighter room with 2 queen beds & a kitchenette & and we were much happier.
The hotel staff were lovely & friendly.
Buffet breakfast with Filipino & European food was good.
Location was great for bars & eateries & a shopping mall.
Good value even with the upgrade charges for a city hotel.

Date of stay: January 2020
Trip type: Traveled with family
Thank CoulKat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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