This hotel is a designated QUARANTINE ONLY hotel for transients. They will accept a reservation and payment, but you cant stay there. Good luck getting a refund. AVOID! It was a nice hotel when it was open to the public.

i was looking through hotels for the quarantine when i accidentally click on this hotel and prepaid the booking via Agoda. I immediately called to request for cancellation but the hotel didnt agree for a refund. Furthermore, the booking is for 5nights wherein the quarantine only needs 3nights stay. Requested for the extra 2 nights to be offset for meals, but hotel has also refused.

Outside food deliveries are not allowed but you can ask for grocery item for delivery?? hotel is taking advantage of the situation to earn more.

Agoda is willing to refund only if the hotel agrees with it but the hotel only offered an alternative dates of stay for cancellation request or for the unused nights.

With the pandemic situation the world is facing now, no one knows when will this even end! Therefore, i am left with no choice but to push through the booking. Will be arriving today for my unwanted hotel stay, hopefully things will eventually come around coz im having negative views on my first impression!

We arrived in the early hours and were allocated a very basic double room. It was clean but small with an awful view from the window. Next morning we upgraded to a much bigger lighter room with 2 queen beds & a kitchenette & and we were much happier.
The hotel staff were lovely & friendly.
Buffet breakfast with Filipino & European food was good.
Location was great for bars & eateries & a shopping mall.
Good value even with the upgrade charges for a city hotel.