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Malate Pensionne
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Reviews (207)
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All reviewsfan roomprivate bathroomthree blocksthe security guardnice place to stayairport pickupfree wifino elevatorhome away from homechecking inclose to the airportreception arearobinsonsrestomall
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14 - 19 of 207 reviews
Reviewed August 5, 2016

My room was cheap for its location. Since I was on a budget, it's okay. It's near everything (city life, especially the night life) which was nice. If you want an A-ok room with bed and an AC, here is just okay. Breakfast was served only at the Guest's Lobby which was small. They had like cafe tables for 2. It was mediocre but what can I expect? It was cheap. XD

  • Stayed: July 2016, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Iyes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2016 via mobile

"If you're looking for clean, homey & affordable place to stay while in Manila... this is the place for you. Malate Pensionne is really superb when it comes to cleanliness, the place is an old building renovated & enhanced. The wooden floors which for me makes it very warm like your really at home away from home. Staff are extremely helpful & attentive. i love Malate Pensionne!"

Stayed: May 2016, traveled with family
Thank Jaime Jr P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2016

I've given this place several chances over the years, but after my most recent stay I'm officially done. It's in a very convenient location and has an interesting history. But the rooms are stuffy and musty, the fumes from the floor polish are nauseating, the internet is weak and does not reach the rooms, the hot water comes out in a trickle, and the customer service is terrible. Given the price and the competition, the overall quality should be higher (e.g., decent internet available in rooms, better hot water, etc.). Also, a tip for anyone requesting airport pick-up: make sure to call and confirm even if you receive a confirmation email. I requested a pick-up and gave complete arrival info, but they failed to send a driver, leaving me to wait 90 minutes in the queue for a taxi. When I reported this to the receptionist at check-in, she first tried to claim that I did not request pick up (a claim easily disproved by my confirmation email) and then simply shrugged. She offered no apology or attempt of any kind to take responsibility for the error. Subsequent encounters with staff exhibited a similar indifference toward customer service. There are better options in Malate at this price point.

  • Stayed: July 2016, traveled solo
    • Value
    • Location
    • Service
Thank madtown37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2016

Located in Malate Zone that surround with night life and many restaurant. Big coffee shop is in front, you can find out something to eat 24 hrs.This zone can be straight to other zone easily, jeepney is recommend. with only 7 peso you can go around.

Staff is nice with warm welcome. As early check in, dorm is not available at that time. then I ask them to change to be private room with shared bathroom. Room is neat with decorate like we stay at friend's house.

Wifi is not provide all area. Need to stay at lobby only.

  • Stayed: April 2016, traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank Kita U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay G, General Manager at Malate Pensionne, responded to this reviewResponded May 24, 2016

Hello! Thank you for your review and comments. We truly appreciate to hear what our guests have to say. For your information, we now have secured wifi everywhere. We look forward to having you back whenever you are in the Ermita Malate area. This Friday, May 27 at 3PM, Ermita Malate is having its second annual Flores de Ermita wherein 21 calesas will be parading with models from Manila Hotel to Rizal Stadium to T Kalaw to Bocobo St to Adriatico to Remedios circle where the parade will stop for the public to have photo shoots with the models. Then the parade will proceed to Bocobo St to Robinson Mall where there will be a presentation. Hope to see you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2016 via mobile

Stayed here 3 times in one month on our visit to Philippines. Loved the staff, the owner is lovely! The location is very handy, only a small walk to robinson mall and food area Bathrooms are clean, accommodation itself was good, nice big rooms! Affordable and safe !

Stayed: May 2016, traveled as a couple
Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay G, General Manager at Malate Pensionne, responded to this reviewResponded May 24, 2016

Hello! Thank you for having made Malate Pensionne your home away from home while visiting the Philippines. We are glad that you enjoyed your travels throughout the Philippines and that you had a nice experience at Malate Pensionne. Come back soon as we have over 7,000 islands to explore and please tell your friends about Malate Pensionne. Have a nice day and thank you for taking the time to write your review at the Trip Advisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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