We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Marriott Bonvoy member rate available
Sheraton.com
₱8,800
Fully refundable before Fri, Mar 29
No prepayment needed
Book Now with Marriott Bonvoy
Booking.com
₱8,807
Fully refundable before Thu, Mar 28
Hotels.com
₱8,800
Fully refundable before Fri, Mar 29
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,829)
Filter reviews
1,829 results
Traveler rating
1,114
517
111
50
37
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,114
517
111
50
37
Show reviews that mention
All reviews pan pacific pacific lounge top floor manila bay welcome drink breakfast buffet excellent hotel robinsons mall late check security asia pesos staycation filipino ms embassy
Selected filters
Filter
Updating list...
423 - 428 of 1,829 reviews
Reviewed November 16, 2017

the staff was more than eager to make my stay pleasant and feel at home, the services in room was very good and a staff was always in the lobby to assist when required , the hotel location is excellent

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank souravh776
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMasselin, General Manager at Sheraton Manila Bay, responded to this reviewResponded November 21, 2017

Dear Guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for providing your constructive feedback and thank you for recognizing our service quality

We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers.

Also for the greatest value, remember to always book through panpacific.com for the best rates and benefits.

Thank you for promoting and being loyal to our Brand.

We certainly look forward to welcoming you back soon!
If we can assist you with any other matter Please feel free to contact us at your earliest convenience

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2017

We had a wonderful time and stay. My family was pampered and relaxed during this time and We would like to Congratulate the Management for having excellent staff from the Security Officers at the Parking area (Basement), Lobby, Staff and Managers!

Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank DocMikelcayets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMasselin, General Manager at Sheraton Manila Bay, responded to this reviewResponded November 21, 2017

Mabuhay and Thank you for providing your fantastic feedback!

I am delighted to read that we created a memorable hotel experience for you.
Thank you for recognizing the value we created for you during your recent stay.

I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. We shall indeed recognize our managers, our Lobby butlers and our security officers.

Thank you for promoting and being loyal to our Brand.

Please remember to always check our website at panpacific.com for the Best packages and offers.

We all look forward to the pleasure of having you back again soon among us!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Keep well and our warmest regards. Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

Nice and clean hotel, with excellent location and service. Nice breakfast and the view is nice from the rooftop restaurant. All whose working are helpful.thanks to all of them from security to reception and all of them.

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Khalid8272
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMasselin, General Manager at Sheraton Manila Bay, responded to this reviewResponded November 21, 2017

Dear Guest Mabuhay,

Greetings from Pan Pacific Manila!


We are extremely pleased to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers your breakfast experience at the Pacific Lounge and the convenience of our location.

Thank you so much for providing your wonderful feedback and supporting our Brand.

Our Butlers and I look forward to welcoming you back soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Warmest Regards Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2017 via mobile

The hotel is in the heart of Manila's tourist district. So it's near to many points of interest such as a big mall, the Cultural Center of the Philippines, and the Metropolitan Museum. There are many fine dining places nearby. Plus the fact that you have a good view of Manila Bay at the 7th floor where the function rooms are located.

I like the main lobby because it was quite large for a hotel in this part of town. It gave you a feeling of being warmly welcomed.

The comfort rooms at the 7th floor where we had the conference were quite clean and pleasantly scented. The fixtures looked new. The swimming pool a floor below is small, by comparison to others, but it seemed inviting for a quick dip.

I didn't check in but it is a hotel where you'd feel comfortable and attended to by courteous staff.

Date of stay: November 2017
Trip type: Traveled on business
Thank abetv_2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMasselin, General Manager at Sheraton Manila Bay, responded to this reviewResponded November 21, 2017

Dear Guest Mabuhay and Greetings from Pan Pacific Manila!

Thank you for providing your wonderful feedback upon visiting our banqueting area at the seventh floor.

I am very glad to read that our location was convenient to you and that you generally enjoyed the feel of our property

Thank you for promoting and being loyal to our Brand.
Also remember to always book panpacific.com for the Best Rates and packages.
Hope you can visit us and actually stay with us for the Holiday Seasons.

Our Butlers and I look forward to welcoming you soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Greatest wishes. Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2017

This hotel has the most friendly staff, I have know Edmar for 3+ years, he will assist you with anything you need poolside. The butler service will go above and beyond for you, if you need something they do not have they will go to the mall down the street at get it for you! The breakfast is the best, all quality food with much variety. If i were a millionaire I would live at this hotel.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
2  Thank David L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMasselin, General Manager at Sheraton Manila Bay, responded to this reviewResponded November 21, 2017

Dear Guest,

Greetings from Pan Pacific Manila!

Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay.
We are proud to be your favorite place to stay in the Philippines

I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers.
We shall definitely recognize Edmar at the pool and thank you for mentioning our breakfast quality and variety.

Thank you for promoting and being loyal to our Brand.


Our Butlers and I look forward to welcoming you back soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Greatest wishes and a joyful Holiday Seasons to you and loved ones,

Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews