Satisfied and excellent! More more satisfaction if there is a pool. The guards are friendly and accomodaying, the receptionist too. Most of all, since our flight is at 10Pm, we asked to keep our luggages and that's the most excellent experience we've ever had.
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Basic!
No frills, no problem. The room rate is unbelievably reasonable. I didn't get the regular toiletries I usually find in hotel rooms I've stayed but, who needs one for an unplanned overnight stay? I brought my personal toiletries, so I have no worries at all. The room has a hot shower, liquid soap, towels, clean beddings, a/c (quite noisy, though), tv, a desk and most importantly...a bidet!!!
Quick check-in. Took me less than 5 minutes to get my keycard! The staff from security, front desk and the room attendants are definitely accommodating and approachable.
The 7-Eleven just outside the building is a great convenience!
Unlike most hotels in Manila, this needs a few upgrades. Fresh paint and some cleaning in and out. I'm not saying it's dirty. It just needs a little fixer upper.
4/5 for me. I will consider this a 2 star hotel, though.
Dear Valued Guest:
Greetings from Red Planet Manila Mabini!
We would like to express our heartfelt gratitude for the very high rating and great feedback on your most recent stay with us. We are so happy to learn that you had an enjoyable stay with us and that we were able to meet your expectations with our value for money services and facilities. Your commendation on our staff will definitely inspire us more to provide the best service at all times. Thank you very much, in behalf of Team Red Planet Mabini.
We have noted your suggestion to do some retouch of the hotel. Rest assure that this will be done, as we have a continuing program to do minor upgrades for our guests satisfaction. Thank you very much for your kind inputs.
We hope to be of service to you once more. We hope to see you again on your next visit to Manila.
Sincerely,
DADA J. ESTONACTOC
Hotel Manager
Good rooms and property but staffs are miscoordinated and having to much excuses. Peacefull place and are welcome for visitors of the guest. Near to convinient store only an elevatpr away. Guards are alays alert and ensures safety.
The elevator must fix the elevator is a big trouble especially when I'm in hurry
Troubles must be fixed right away.this problem must be resolved right away........
Especially I'm in business matters..
Dear Valued Guest:
Greetings from Red Planet Manila Mabini!
Thank you very much for taking the time to give feedback on your recent stay with us. We have noted your mentioned concern on the functionality of our lifts. We are happy to inform you that these were completely rectified by our service provider. The repair has been in the can from the time these were damaged, but the replacement parts are not readily available. For this , we would like to apologize for whatever inconvenience our lifts have caused you during your stay.
We hope that you will still give us the chance to show you the improvements made from our end from your last stay. We will be happy to be of service to you again.
Thank you for staying with us.
Sincerely,
DADA J. ESTONACTOC
Hotel Manager
Great service and good location The guards and staff are so kind. My room used to be in good condition.Now it's old and needs to be changed. The air conditioner is a little loud. The Korean restaurant and the surrounding karaoke are close.
Dear Valued Guest:
Greetings from Red Planet Manila Mabini!
Thank you very much for the great feedback on our service and location, even commending our staff. We are happy to learn that we met your expectations on these.
As for the condition of the room, the hotel has an ongoing project to keep the rooms always fresh looking. Thank you for informing us your concern for this. Rest assure that we will schedule the touch up immediately.
For the in room cooling system, we do preventive maintenance regularly. As again, thank you for informing us; we will prioritize the cleaning for the unit in the room where you stayed.
Thank you for staying with us and we do hope to see you again here at Red Planet Manila Mabini.
Sincerely,
DADA J. ESTONACTOC
Hotel Manager
Our stay was quite easy and comfortable, as a regular customer of Red Planet, staffs were polite and nice, even there was an issue during our recent stay (mabini branch) staff handle it well and very patient. Thanks!
Dear Valued Guest:
Greetings from Red Planet Manila Mabini!
We are very grateful for the wonderful comments and 5 star rating you have given to our hotel during your stay. It is nice to know that we were able to meet your expectations in our own little way. Despite some minor issues, you were able to appreciate the kind of services and the facilities we offer to our guests. In behalf of our Team, our warmest thanks for your kindness.
We shall be looking forward to your future stays with us. We can assure that major improvements are already being done at the hotel to provide the best kind of service to our guests at all times.
Thank you for staying with us.
Sincerely,
DADA J. ESTONACTOC
Hotel Manager
