I booked a room for Jan. 18-19, 2017 with airport pickup costing Php 800. It was a Suite on the 2nd flr. that was given to me when I was only inquiring about the Executive or Deluxe rooms. They were saying those two types of rooms aren't available and Suite was the only thing available. I opted for it anyway since I was only staying overnight. Unfortunately, my 9:45 a.m. flight from Toronto in Jan. 17 was cancelled due to inclement weather, freeze rain to be exact plus the aircraft had mechanical issues. It took over 4 hrs. for Delta Airlines to rebook me and the other passengers and the new departure date was 9:45 a.m., Jan. 18 (1 day late). I emailed Whiteknight Hotel right away while I was on the airport, that was the 17th. I even tried calling them but my phone wouldn't connect to an outgoing overseas call. When I got home to Manila all the while I thought I got a refund. It was only when I got back here in Toronto that I saw my credit card bill was charged Php 3,995. I emailed them again asking for a refund, they said they will refund the airport pickup charge of Php800. They said their cancellation policy is that they refund only when one cancels/modifies 7 days prior to arrival date. I cancelled the day (Jan 17th) before my supposed arrival (Jan. 18th) but they just refuse to accept it. I kept emailing them but keep getting there same response - "we'll refund you the airport pickup charge".
- Official Description (provided by the hotel):
- White Knight Hotel Intramuros in Manila is located within the Plaza San Luis Complex. It offers accommodations in Manila, Philippines that are air-conditioned and filled with the essential amenities you'd need, such as flat-screen cable TV, coffee and tea maker, and private toilet and bath with hot/cold water. Some of its amenities include Coco Bango Cafe, Wi-Fi access, massage service, and airport and city transfers. While staying here you can visit some tourist spots like Fort Santiago, Statues of King Carlos IV, and Manila Ocean Park. ... more less
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