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Ananimus
Manila, Philippines

Justine of front office

5.0 of 5 bubblesReviewed Nov 16, 2018via mobile
Justine at the front desk in manila grand opera is great very smart he can handle anyone he is very flexible i will go back to this hotel just because of him very 5star service i like justine very much im a regular guest of this hotel very good justine excellent service.
Date of stay: November 2018
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this review
Responded Jan 2, 2019
Hello, Sir/Madam Ananimus06. Thank you very much for giving us a feedback on your stay at our Hotel. We are glad to know you were happy during your stay. Best regards and Happy New Year.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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54 - 59 of 263 reviews
Reviewed October 7, 2018 via mobile

Not a good nor safe location but when you enter the hotel you'll find it so decent and clean from the lobby up to the room with a very strong wifi connection. Cheap price from Travelbook, we enjoyed the pool also since no one was there except us. Service is okay, just encountered a little disappointment when I asked for a laundry bag and I need to call Reception many times just to follow up it. Checked out took so long I didnt know why. Anyways, overall okay! Just keep your hotel clean always!

Date of stay: October 2018
Trip type: Traveled as a couple
2  Thank cbtb0701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this reviewResponded October 8, 2018

Hello, Sir/Madam. Thank you very much for giving us a feedback on your stay at our Hotel. We appreciate the 4-star rating you gave. We are glad to know you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

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Reviewed September 17, 2018 via mobile

we (hubby, wifey and teenage son) stayed here on 5-8 sept, 2018.
checking in (walk in) was a breeze. staff was very accommodating and service was fast. we asked for the 3 pax room with breakfast and got upgraded to a 4 pax sharing room (one bed for each :D )
room was clean and neat. and staff were always pleasant. food selection was not a lot but i guess it’s just right. overall we enjoyed our stay and would be back here the next time we visit our family in tondo.

Date of stay: September 2018
Trip type: Traveled with family
2  Thank madel76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this reviewResponded September 18, 2018

Thank you very much, Miss Madel76 for the pleasant remarks and the 4-star rating you gave the Hotel. It is very much appreciated. It is our pleasure having served you well. We will look forward to your next visit. We hope to give you the same satisfaction, if not better,. Have a nice day and best regards.

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Reviewed September 16, 2018 via mobile

A hotel that with friendly staff, relax environment, affordable but decent. Buffet breakfast. Comfortable bed. Clean rooms. Hot and cold shower. Lighting can be adjusted to your liking. Mini ref- if you plan to stay for a while and stock some drinks and snacks. Mineral water is free. I requested for like 6 bottles a day, no extra charge. They have an indoor pool. A casino in the building. Strong wifi and cable TV. Enjoy!

Date of stay: March 2018
Trip type: Traveled solo
3  Thank Footprints799000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this reviewResponded September 18, 2018

Sir/Madam, we are truly grateful for your very nice review on our Hotel. We are glad to know you were happy with the Hotel's facilities and services. If there's anything you think we could improve on, please feel free to let us know so we could make things much better for you and our other guests. Again, thank you and best regards.

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Reviewed September 11, 2018

Stayed overnight for a friend's wedding. Booked for 2 connecting rooms since we have 2 small kids, our nanny and a senior citizen sister. The rooms are great. it's roomy where my kids have plenty of space to play, the food we ordered are yummy esp the seafood rice, all the staff are friendly,respectful and provides superb service. My kids enjoyed the fluffy and soft bed and the pool. Even the buffet breakfast is great since there are many food choices, different juices, pancakes, pizza loaded with ham and cheese! Location is great near all transport, very near Divisoria and Quiapo. Definitely we will go back again for a longer staycation vacay. What's more the rates are very affordable! Cant ask for more. And oh if you need to take the LRT train you dont need to go outside, they have a connecting door direct to LRT station at the mezzanine floor. Never thought there's a fabulous hotel near downtown area. All the facilities are working well, aircon is cold, .tv are wide screen, wifi strong, lots of storage space for luggages bec the cabinets are big and also one is assured of safety. Even the food at the wedding reception are all so good. This is really a place to hold special functions is you're in Manila!

Room tip: we were at the 6th floor and if you're with family like us 4 adults and 2 children choose 2 rooms connected to each other
Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
2  Thank Gladz T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this reviewResponded September 14, 2018

Thank you, Sir/Madam for giving us a feedback on your stay at the Hotel. It's our honor having served you well. We are glad to know we made you happy. Thank you for expressing your intent to return. Best regards and have a nice day.

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Reviewed August 30, 2018 via mobile

This literally looks like one of those neglected motels in Manila. The room was small with the amenities of a motel, a poor substandard motel. Towels smell like it has been used already, the airconditioning was noisy, the toilet amenities needs some upgrading. The bath mat could have caused injury rather than serving its purpose of providing safety while taking a bath.. as it no longer sticked to the wet floor. The complimentary breakfast was laughable. I literally wanted to help them rearrange their buffet service just to make it look appealing. I am just really curious as to why security deposit needed to be in cash where in fact, I used credit card to settle my charges. Oh, the vicinity did not help either. I really felt so unsafe. By the way, I was there for a meetingnin one of their function rooms. It was really warm inside that it was uncomfortable. The airconditioning was located behind the stage where they placed a tarpaulin which blocked the airflow to the audience.

Date of stay: August 2018
Trip type: Traveled on business
1  Thank profleemajors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manila G, Manager at Manila Grand Opera Hotel, responded to this reviewResponded September 4, 2018

Sir/Madam, we are sorry to know of the dissatisfactions you had at the Hotel. Thank you for letting us know and for giving us a chance to look into matters and make room for a lot of improvements. We do hope to make things much better for you and our other guests. Thank you and have a nice day.

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