First impressions of this hotel in the main lobby was not good! But lucky for Harvin at the club floor who really changed this! He has to be the star of this hotel and with his team (Alex and Azura) made us feel at home.
Our check in experience was not good at the main lobby and had to wait for our rooms with no explanation or introduction to the hotel facilities, we decided to go check out the club floor on our own while we wait for the rooms.
Harvin quickly apologized and made us refreshments and drinks whilst he went to organize our rooms. Before we knew it the rooms where ready! He also saw to our meeting Room was organized and the entire stay was just 5Star!! Management I hope you take good care of him he should be in charge of training! I will definitely come back but only checkin and out at club floor level!More
- Free Wifi