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Ijoy
Kuala Lumpur, Malaysia
39
KL Tower View
Reviewed Jul 25, 2023via mobile
My 1st impression was not really welcoming with 1 guy with a huge arrogant style.. Yes i really appreciated with our suites was upgraded for free.. As an old-timer business property, SERVICE is the most important must be remain.. Luckily another FOA name Atira as a trainee did her great job to listen and solve my requirement.. Kudos to both Atira & whole entire hotel Team. Friendliness and greetings are their habbits👍👍.. One of the team member wish me for my birthday, it shows that they are noticed about my attandnce..

Overall, i will give a full recommendation to others to stay here.. location wise is good enough for those are coming for KL visit.. This hotel located right in front of KL TOWER entrance. Convenience to move around KL City.. This is my 3rd visit.. I love this place..
Date of stay: July 2023
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Reviewed May 21, 2023

The Pacific Regency surpassed our expectations. Within a 10 minute walk to KLCC and Bukit there is also plenty of options for foodies and shoppers even closer. It's rare to be in the centre of such a vibrant modern city yet overlooking the skyline and the tree canopy from the Menara Tower across the steet. The breakfast buffet is such great value with lots of variety and the service throughout the hotel was inpeccable. We will be back. Thanks to everyone for our memorable stay.

Room tip: Pay a little more and get a brilliant view and the superb breakfast.
Date of stay: May 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Pathfinder431021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Puti Amirah, Marketing at Pacific Regency Hotel Suites, responded to this reviewResponded December 21, 2023

Dear Pathfinder431021

Greetings from Pacific Regency Hotel Suites Kuala Lumpur!

Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a wonderful experience with Pacific Regency Hotel Suites Kuala Lumpur and we look forward to welcoming you back again!

Regards,
Didi Ginnardy
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2023

The hotel staff were friendly & accommodating. However, the food they served for breakfast were horrible. They served the same food everyday. It seems like they were leftovers the day before. Hard boiled eggs were cold instead of freshly cooked. Bread were stale, butter were old.

Room tip: Dont expect breakfast to be at to par. Just eat out or order in.
Date of stay: April 2023
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank GrandTour33151180640
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2023 via mobile

Came here on 2017
with friends for 1 night,it was a great hotel near kl tower,You just can walk to klcc also, downtown area,there is bath up also,at that time im not get the room with the best view but overall the room was great! there is rooftop swimming pool view to twin tower

Date of stay: April 2022
Trip type: Traveled with friends
Thank krsaputri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Puti Amirah, Marketing at Pacific Regency Hotel Suites, responded to this reviewResponded December 21, 2023

Dear Pijoijoy

Greetings from Pacific Regency Hotel Suites Kuala Lumpur!

Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a wonderful experience with Pacific Regency Hotel Suites Kuala Lumpur and we look forward to welcoming you back again!

Regards,
Didi Ginnardy
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2023

When i get this room, my hotel card can’t be attached to the plug to switch on the electricity in that room. It has to be done manually. toilet cant flush properly. You have to flush several time to make sure the toilet bowl clear. Toilet has no handheld bidet. Room has bad odor might be from the cabinet. Bed sheet have stain. The lock in this room is broken too.

Date of stay: February 2023
Trip type: Traveled as a couple
Thank OnAir33452826888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 29, 2023 via mobile

Pros
- walking distance towards KL Tower
- spacious room and bathroom with big bathtub
- fast check in and check out. Deposit RM100
- got induction cooker

Cons
- room looks and smells old
- dusty cabinets
- no basic utensils
- hot shower not functioning
- bathtub drained all the water out

Room tip: Show the parking ticket to the receptionist for flat rate RM10 per entry
Date of stay: January 2023
Trip type: Traveled as a couple
Thank Asyraf M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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