Booked for 2 nights just before the New Year's Eve with the special package deal for Marriott Bonvoy members which comes with 24-hour stay and bonus 2000 points per night..which is great value for the price paid.
Arrived the hotel at 6pm and was greeted by the friendly Filipino front office staff (Sorry, forgot the name). He was welcoming and friendly, we even chat abit which was a nice gesture. He further acknowledged the 24 hour stay package, where I was informed i could check out by 6pm as part of the deal.
On the departure day, i received a call at around 1pm asking about my check out time and advised that I'm supposed to check out by now, as they're expecting a lot of arrivals today. Then I have to explain the whole thing, then only she realized that there's a note regarding the 6pm check out..which then only she apologized.
Perhaps the staff could be more vigilant when dealing with special cases guests as such my case..otherwise it's a good deal overall.More
- Room service