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Savings alert! 14% below average rates

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Reviews (1,687)
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Reviewed 8 January 2018

This hotel is one of my favorite hotel in Kuala Lumpur, the staffs are always nice each time I visited. And the location is slightly further out comparing to some of the hotels that are surrounded the city center, but it's within walking distance to the Pavillion. It's great value, comparing to what you'll get, I would recommend this hotel to anyone. They serve nice breakfast as well.

  • Stayed: April 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank NikkiSaingam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 9 January 2018

Dear Guest,

Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon.

With regards,

Adele Ang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 January 2018

Stayed in the 2-bedroom apartment. Apart from the long waiting time for check in, everything was perfect about the hotel. Clean rooms, nice lobby, good location (near pavillion), breakfast was good. Stayed on the 28th floor and the view was excellent with the swimming pool. Would recommend.

Stayed: December 2017, traveled with family
Thank SamZahJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 9 January 2018

Dear Guest,

Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience.

Thank you & warm regards,

Adele Ang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 January 2018

The hotel was under renovation when I stayed there but we were not disturbed by the works. The hotel was clean, the staff awesome so as the location as we were not far form the pavillon. The room was spacious. Breakfast was great. Ad the staff always helpfull specially those at the front desk and the porters.

  • Stayed: February 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Qadeer-H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 8 January 2018

Dear Mr Qadeer,

Thank you for your feedback. We are delighted our associates made you feel welcomed and we certainly look forward to serving you again.

With regards,

Adele Ang
General Manager

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Reviewed 7 January 2018

We visit KL twice a year and this is the first time we stayed at Dorsett. A friend made the reservations for us. It is a newly renovated hotel. Service was good. All the staff we encountered were polite and efficient. Everything feels new, even the beddings. Only downside is we could hear guests talking loudly next door. The gym and pool is also small. Hotel is within 5 minutes Walk to Pavillion mall. Good if you want to stay near Bukit Bintang belt and do not require to use the hotel facilities. Overall a pleasant stay.

Stayed: December 2017, traveled with family
Thank PLandT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 8 January 2018

Dear Guest,

Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Adele Ang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 January 2018 via mobile

This hotel is conveniently located with close proximity to Pavilion Shopping Mall, Lot10, Jalan Alor, Bukit Bintang MRT and monorail stations. The staff is very helpful with the baggage, check in and check out are quick, very attentive to request such as additional blanket and fixing TV signal issue. Not sure why some reviews stated the hotel is dated. The lobby and reception are certainly new and clean. We are offered a room on level 12 and it is definitely recently renovated. Didn’t try the restaurant at the hotel as there are so many options near by. The only issue is there is a little bit of cigarette smoke smell in our no smoking room, perhaps coming through air vents and the management might want to investigate further.

Stayed: January 2018, traveled with family
1  Thank CLO2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 8 January 2018

Dear Guest,

Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Adele Ang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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