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“My First Sheraton Hotel Experience”

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #25 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed March 22, 2017

A 5-star hotel offering luxurious accommodations, unique dining options, well-equipped facilities and friendly services and hospitality, Sheraton Imperial Kuala Lumpur Hotel was my home for three days when I was in Kuala Lumpur. I read a lot of remarkable things about the hotel so when I visited Kuala Lumpur again for a quick vacation I was ecstatic to finally able to stay at Sheraton. It was my first time to experience a Sheraton Hotel so I was really excited about my stay. It was also just a weekend so I really made the most of my time to enjoy my vacation.

I stayed in a Deluxe Room located at the upper floor. It has a king bed and fitted with great in-room amenities. The room is also equipped with cable television, personal in-room safe, telephone, coffee and tea making facilities, mini-bar and over-sized writing desk. It also has a mini sofa with an impressive view of the iconic KL Towers.

The room features a warm and welcoming ambiance. I like its elegant decor and classic atmosphere. The room was over-all cozy. The bed was comfortable. It has all the admirable features that made me enjoy my first experience of Sheraton Hotel.

  • Stayed: February 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank marxtermind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 - 265 of 3,231 reviews

Reviewed March 22, 2017

For our conference in KL, we were billeted at the Sheraton Imperial for 5 days and 4 nights. The room was spacious - it has its small room closet where you can store your luggage. When you enter the room you will notice immediately how spacious it is. Entering the bathroom would solidify your impression that the hotel affords its guests a spacious and luxurious space in the busy KL. There is enough or more than enough supply of free bottled water to the guests, unlike in other hotels where you are given only two bottles. The marbled bathroom is very big - an area for a bathtub, the adjoining toilet, the sink and dressing area and the shower enclosure. Although it seemed a little dated but this is what is good with the old ones - the expanse of the rooms. As for the dining experience, it was an okay experience every breakfast. Although having breakfast there for 5 consecutive days isn't wise because it becomes repetitive, the quality of the food is good. The service tends to be inconsistent; at times there was enough personnel, oftentimes they lack enough service crew to assist you with your needs. Oftentimes too, we have to stand in the entrance for a long time because there is no service crew to usher us to our tables. The egg station is good, the fruit selection is varied, the main course section is often repetitive. However, this hotel has a good location and is easily accessible. The sauna, gym, and other amenities are good. I would stay here again should I visit KL in the future.

Room Tip: Choose the de luxe rooms with a view of the KL tower. It's beautiful at night.
  • Stayed: February 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank WorldtravellingPooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2017

The entrance and the decor of the place will wow you once you enter. Upon reaching the room, the large cozy space will surprise you as well. The toilet is large and clean and the shower is warm and powerful. Huge breakfast spread to keep you busy during breakfast and the staff are friendly and attentive all over the restaurant. Be sure to check out the chinese restaurant for their dim sum too.

  • Stayed: March 2017, traveled with family
    • Value
    • Location
    • Service
Thank Han L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2017 via mobile

On our way to Penang for a holiday we decided to have a two night stay in KL . On a friends recommendation we booked a club suite on the Club floor at the Sheraton Imperial which is situated in the business district with many hotels, places to eat and several shopping malls as well as excellent public transport links.ie The monorail. The hotel which I think has 38 floors is now mostly surrounded by high rise buildings. However the interior is quiet and decor on the ground floor very grand but somewhat dark. There are two restaurants, a cafe and an outdoor pool which we didnt use.
On arrival we were made very welcome and whisked up to the club floor level 38 to a private check in area. We were given all the information needed about the hotel. Making sure we knew about the
Clubroom lounge and its facilities, especially breakfast and especially the complimentary drinks and canapes served between 5-8pm. The added bonus to using the lounge was mingling with the other guests from all over the world as well as Malaysia.The staff were fantastic too ,especially Bard! Our suite was on the 36th floor, large with a good comfortable bed, sofa and coffee table,desk with all the power points ,walk in wardrobe and large marble bathroom with a shower and a bath. The room also a
afforded a fantastic view accross the district and Menara tower, especially at night through a floor to ceiling picture window. Not for the faint hearted though! Our stay, although brief was made really special by the efficient and friendly staff we encountered throughout the hotel. Well done everyone!

Stayed: February 2017, traveled as a couple
Thank cheryledmonds36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2017

Deluxe room. All personal needs adequately met from comfy bed to free beverage corner.Hotel provided toilletries. City mall across the road. The only drawback was crossing the busy Highway to get across. No Pedestarian underpass or Zebra crossing & no Traffic light Confidence is key when crossing& be quick on your feet. Friendly staff.

Room Tip: stayed in rm #2813 . City view
  • Stayed: March 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank AustraliaParu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
Price Range: ₱4,113 - ₱6,499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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