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Reviews (3,041)
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1,475
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Reviewed 30 March 2018 via mobile

We arrived at 10:30PM and really wanted a welcome drink but the bar was closed. After a long travel day we were hoping for an upgraded room for our SPG status but they didn’t have any available. The staff was very nice and accommodating. The hotel is connect to the mall and the KL express which is fabulous. No need to go outside at all.

Stayed: January 2018
Thank TiffanyDC2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridien_KL_MY, General Manager at Le Meridien Kuala Lumpur, responded to this reviewResponded 1 April 2018

Dear TiffanyDC2015,

Thank you for taking the time to share your feedback, and for being an SPG gold member. Please accept my apologies for your overall disappointment with the stay, but we are delighted with your compliments for the team and for the hotel’s great location. While we place great importance on the loyalty of our SPG members, unfortunately the hotel was full on the night of your arrival and so while we offered an enhanced room in the category you booked, I am sorry that we were unable to upgrade you. Unfortunately our Gastro Sentral Bar was also closed when you checked in just after midnight and so you were unable to enjoy the welcome drink. While the drinks voucher is also valid the next day, of course this may not be convenient, and again, please do accept my apologies. I do hope that you otherwise enjoyed the stay, and that we will have the opportunity to welcome you back to Le Meridien Kuala Lumpur in the future.

Very best,
Michael Delargy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 March 2018 via mobile

This is a good hotel with attentive staff. We were upgraded during our stay. The hotel was near the trains so easy to get around to the main sites. The only down side was the pool was very small but it is to be expected in a bustling city!

Stayed: February 2018, traveled as a couple
Thank newtonfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 March 2018

I was leading a group of 96 and we stayed for three nights. Overall it was a great stay for all of us. Location is very convenient for to and fro to airport, KL business district and all area of tourist interest. Very clean modern rooms. Lobby is a large area and so is pool on the 8th floor, which of is though common for Hilton. Each day we enjoyed our breakfast at Latest Recipe located on the 5th floor, with very large spread out. We had a bad experience at check in. I know its not possible to accommodate a large group for an early check in as we arrived at 9 am. I requested for only two rooms and in the end only one room out of our 49 and that too for my aged parents but there was no response and contacting duty manager mid day was disappointing. I got my room at around 4:30 pm. Though behaviour and service of staff at Latest Recipe, Pool, Concierge, Spa was very good. Inspite of the unprofessional attitude of the staff at reception and the duty manager, I would still strongly recommend this property as we enjoyed our stay a lot.

Room Tip: Higher Floor
  • Stayed: March 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank ssamra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 March 2018

One of the best in KL for the club lounge/suite. Help yourself to alcohol, hot buffet food and sweet treats. We stayed here for our friends 24th birthday, and yes, we did have A LOT of fun on the slide at night time. The one problem we had was that our friends were told they could still use club lounge after check out, but we were told that we couldn't (although we obviously did anyway), just think some consistency here would be good!

  • Stayed: February 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank RLP17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 March 2018

good location and easy to go anywhere because center of transportation . KL central and mall . but not good choice for relax because many people in this area. room clean and staff friendly . better for transit

Room Tip: city view and hight floor
  • Stayed: August 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ALBJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridien_KL_MY, General Manager at Le Meridien Kuala Lumpur, responded to this reviewResponded 27 March 2018

Dear ALBJT,

We appreciate you taking the time to share with us your experience while at Le Meridien Kuala Lumpur, although I am pleased to note that our hotel has been entirely renovated since your photographs were taken, with the renovation completing in 2016. I am glad that you enjoyed the convenient location and that the services met your expectations. KL Sentral is indeed a vibrant transportation hub located within an easy walking distance to our hotel, which helps many of our guests to travel quickly and easily in the city and to the airport. By the way, I do hope you get a chance to experience our free form salt water swimming pool at level 8 in any future. I look forward to welcome you back to Le Meridien Kuala Lumpur in the near future.

Very best,
Michael Delargy
General Manager

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