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Hotel Istana
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Reviews (4,297)
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1,913
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Reviewed 28 October 2016

Overall was excellent, from reception to room service. Very friendly staff and helpful towards customer satisfaction. For example, in middle of he night I requested for extra pillow, the house keeping guy named Anuar did his job well in providing the pillow at a very fast and even offered me extra drinking water.

Room Tip: Higher floor with KLCC view
  • Stayed: October 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Antonio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstanaKL, General Manager at Hotel Istana, responded to this reviewResponded 31 October 2016

Dear Antonio B,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that your stay was a memorable one. Anuar is our part of our night team at the Hotel and he has received many accolades from our guest in the past. We hope you will return again soon and will recommend us to family and friends.

Warm Regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 October 2016 via mobile

Had an amazing birthday dinner with my friends at urban restaurant last night. Food and service was top notch, all thanks to Chef Sharusmizal and team. Nasir also did a great job by setting up our Dinner table, his effort made it extra special on my special day. Thank you again!

Stayed: October 2016, traveled with friends
Thank Nicole Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstanaKL, General Manager at Hotel Istana, responded to this reviewResponded 31 October 2016

Dear Nicole Q,

Thank you for choosing to dine with us at Urban and for posting your review on Trip Advisor. We appreciate your positive feedback about Urban. Indeed Chef Sharusmizal is an amazing Chef as him and the team creates those dishes from their true culinary passion which our guest appreciates and cherish for long time. Nasir on the F & B service side adds to the magic with amazing service and attention to the detail. We hope you will visit us again for your special occasions in future.

Warm regards

Aamir Khan
General Manager

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Reviewed 28 October 2016

most efficient, helpful, kind and courteous front desk in KL. Great hotel. good position etc. Pool is not up to resort standard but then again not many in city are!. Close to KLCC and Bukit Bintang ( walk both ways)
my wife was not happy with the girls in foyer having to carry and then mix the drinks whilst kneeling while the barman did nothing. Drinks are expensive and just don't look at the Aussie or NZ wine prices!! PS - Beds are on the hard side

Chris

  • Stayed: October 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank chrisandsharonwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstanaKL, General Manager at Hotel Istana, responded to this reviewResponded 31 October 2016

Dear Chrisandsharonwoods,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see your 5 star review on Trip Advisor. We appreciate your feedback and hope you will continue to support us in future.

Warm regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 October 2016

This is my second trip to Kuala Lumpur and istana Hotel. This hotel is in an excellent location, close to public transport and markets and sightseeing and The most important thing is being in a friendly environment. The hotel staff, including the reception, the housekeeping، part restaurant, are kind and hospitable With a ready smile, a personal experience on this trip I got a cold, a man aged from restaurant staff who prepared a mixed tea with ginger and honey for my breakfast a few days.I had good memories of this hotel.Hope I may be able to visit again in the future.Once again thanks for everything.

Room Tip: I think hotel has best view because u can see KLCC at night.
  • Stayed: October 2016, traveled with family
    • Value
    • Location
    • Service
Thank asemanabi2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstanaKL, General Manager at Hotel Istana, responded to this reviewResponded 28 October 2016

Dear asemanabi2710,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that you have enjoyed your stay once again with us. We are glad that you have left with great memories of your stay experience and that you will return again in future.

Warm regards

Aamir Khan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 October 2016

We stayed here for 3 nights on our way to Australia. The hotel is situated in the centre of KL and easily within 10 mins walking distance to an excellent shopping mall with shops and eating areas. Our stay included a free breakfast and this had an excellent choice of all types of food suitable for all nationalities. We eat evening in the hotel restaurant where it was a buffet with wonderful choice of excellent tasty food. As residents we had a voucher for reduced restaurant price. Large bedroom very clean hotel. Would definitely recommend.

Room Tip: High floor. Petronas towers view.
  • Stayed: October 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jowms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstanaKL, General Manager at Hotel Istana, responded to this reviewResponded 28 October 2016

Dear jowms,

Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive comments and are happy to see that you have really enjoyed our Food and Beverage offerings. Indeed, our location is "The City's Centre" and our guest just loves it for easy access and convenience to all the attractions of the city. We hope to see you back soon.

Warm Regards

Aamir Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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