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Reviews (2,194)
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873 - 878 of 2,194 reviews
Reviewed 15 August 2015

Great room layout and all staff displayed excellent service
The daily breakfast choice was disappointing though - very limited
It would have been nice to see some authentic breakfast Malaysian foods introduced

Location was good but the roadworks in and around the city made it a bit difficult to get to the shopping malls with a number of detours.





Room Tip: I was impressed with the room layout
  • Stayed: August 2015, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
6  Thank 101carmenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 17 August 2015

Dear Valued Guest,


Many thanks for posting such an beautiful review following your stay with us at PARKROYAL Serviced Suites Kuala Lumpur.

I am so pleased to read about your stay was such a success and that you enjoyed our superb location and our services.

Hopefully we will have the pleasure to welcome you back to our Serviced Suites in the not too distant future.

With kindest regards,
Teekay Goh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 August 2015

Pros:

- Good looking suite with a whole array of utensils in the kitchenette
- Great location within walking distance to major shopping malls
- Staff are friendly and have great positive attitudes
- A decent spread for the buffet breakfast
- Efficient and quick check-in
- Service recovery was good and professionally done (staff was polite on the phone and came up to my room to apologise)

Cons:
- Aircon was started leaking at night and dripped onto the floor. Had to tune it down for it to stop
- Had requested for a two single beds but got a king-sized bed in the room. Spoke to front desk and told them about it. Later on shifted to another room but beds were still in the same arrangement. Not sure if this is the normal arrangement for the rooms?

Overall excellent place and will stay here again. =)

  • Stayed: August 2015, traveled with friends
    • Rooms
    • Cleanliness
    • Service
7  Thank tanqianli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 17 August 2015

Dear Valued Guest,


Thank you for selecting PARKROYAL Serviced Suites as your preferred accommodation during your visit to Kuala Lumpur.

We are grateful for your kind comments and delighted that you have enjoyed your experience during your stay with us.

We sincerely look forward to welcoming you and your travel companion back many times in the future, where you may be assured of our best possible attention at all times.


Yours sincerely,
Teekay Goh - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 August 2015 via mobile

Good honest suites with great kitchenettes.

Central to the major shopping centres and points of interest.

The buffet breakfast is basic but does the job.

Staff very friendly and two outdoor pools which are well maintained.

If you ate staying in KL for an extended time I'd recommend a kitchenette type accommodation and this place would be at the top of my list.

Stayed: August 2015, traveled as a couple
6  Thank Jordan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 14 August 2015

Dear Jordan


Many thanks for posting such an beautiful review following your stay with us at PARKROYAL Serviced Suites Kuala Lumpur.

I am so pleased to read about your stay was such a success and that you enjoyed our superb location and our services.

Hopefully we will have the pleasure to welcome you back to our Serviced Suites in the not too distant future.

With kindest regards,
Teekay Goh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 August 2015

I have made a booking for the one-bedroom premier suite, but unfortunately I was downgraded to the one-bedroom suite instead as the serviced suites overbooked during that week. I did not realise that it was the Grand Prix week which explains why the serviced suites is running high occupancy. But, the room is definitely large enough for a group of 4-5 person.

Nonetheless, the service rendered was great. We felt welcome and they tried their best to meet our needs. Upon checking in, we discovered that the air conditioner is leaking. Once we told them, they get to it and fix it whilst we're out roaming around the vicinity. The security was top notch. After 10pm, the main door will be closed for public, only those with access card can get into the building.

A great location indeed! You can easily walk to Raja Chulan/Bukit Bintang monorail station. Pavilion, Lot 10, Sungei Wang Plaza is just few mins away. Thus, there is no need for you to take the cab or monorail. If you're hungry in the middle of the night, just walk across the street and you will find plenty of food stalls. For those travelling via coach, alighting at Berjaya Times Square, you can also choose to walk over to the serviced suites. We tried and it took us around 20 mins to reach.

Room Tip: Higher floors, One-bedroom suite is perfect for a group of 4.
  • Stayed: August 2015, traveled with friends
    • Location
    • Rooms
    • Service
8  Thank Firah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 14 August 2015

Dear Valued Guest,


Many thanks for posting such an beautiful review following your stay with us at PARKROYAL Serviced Suites Kuala Lumpur.

I am so pleased to read about your stay was such a success and that you enjoyed our superb location and our services.

Hopefully we will have the pleasure to welcome you back to our Serviced Suites in the not too distant future.

With kindest regards,
Teekay Goh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 August 2015

I stayed 4 nights in Parkroyal Serviced Suites in early August, taking a studio suite. The suite was spacious; came with a kitchenette, a huge bathroom and a spacious living area complete with TV and home theatre system. Good choice if you're a family with kids. All in all, it was a very good experience - they even had a toaster, induction cooker and microwave in the kitchenette as well as dishwashing liquid and kitchenware. There were some minor hiccups here and there but were quickly solved after a call down to the hotel lobby. The only inconvenience was the basement parking space which was very narrow and limited. Breakfast spread is very basic though (continental style), which was already told to us by the staff during check in. All in all, very good location (just a short walk to Lot 10, Pavilion and Fahrenheit 88) and a very pleasant stay.

Room Tip: Higher floor
  • Stayed: August 2015, traveled with family
    • Value
    • Sleep Quality
    • Service
9  Thank jcmenglee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 13 August 2015

Dear Wonderful Customer,


It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us.

It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further.

Once again, thank you so very very much for staying at the PARKROYAL Serviced Suites and for sharing your comments. We sincerely look forward to welcome you and your family back on your next visit to Kuala Lumpur!


Yours sincerely,
Teekay Goh - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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