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Reviewed 5 weeks ago via mobile

Celebrated my wife’s birthday at Horizon Grill. The food was spot on and the view was simply amazing. The staff was friendly and helpful. Shout out to Mr Hanif Adenan for making the occasion truly memorable.

Date of stay: April 2021
Trip type: Traveled as a couple
Thank Fei848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear Hafiz,

Thank you for choosing Banyan Tree Kuala Lumpur as your preferred venue for your wife’s birthday celebration.

We are pleased to know that you had a wonderful evening. Knowing that the food offerings as well the warm hospitality from Hanif Adenan were up to your expectations are something we take great pride in.
Thank you again for recommending us to the world, Hafiz, and we certainly hope to welcome you again to our urban resort and offer you another memorable experience.

Best Regards,
Anders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 April 2021 via mobile

We ordered 3 main course ( Lobster aglio olio, Agus sirloin steak and Chicken kampung). All satisfied but, for lobster aglio olio its too pricey and not expected as the menu. Hope u can improve that foods. But, u have a very friendly staff ( hanie).

Date of stay: April 2021
Trip type: Traveled with family
1  Thank Nadiatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear Nadia,

Thank you very much for outlining your experiences during your recent visit to Horizon Grill at Banyan Tree Kuala Lumpur.

We regret to learn about your experience regarding the lobster pasta and we are working hard to improve the experience for your next visit.

We value all your comments which are indeed shared with the respective department. We sincerely hope for an opportunity to welcome you back in the future which we will try our utmost to make your visit a memorable one.

Best Regards,
Anders
General Manager

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Reviewed 8 April 2021 via mobile

Nice ambience, nice food and friendly staff. A big shout out to Hanie who served our table!! Great KL night view and perfect place for nice photo as well!!!Had a great birthday dinner here, really recommended❤

Date of stay: April 2021
Trip type: Traveled with family
1  Thank Redlynn13013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear Lynn Tan,

We greatly appreciate your time and pleased to hear your overall positive feedback during your birthday celebration at Horizon Grill at Banyan Tree Kuala Lumpur.

We are happy to read that you enjoyed your evening with us and it is indeed a pleasure to receive such a nice review highlighting our exceptional service from Hanie. We will definitely share your kind words with her and the entire team.
We thank you once again for choosing us to be part of your birthday celebration, Lynn Tan and we are looking forward to welcome you back in the near future.

Best Regards,
Anders
General Manager

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Reviewed 8 April 2021 via mobile

Since the pandemic, I've had the opportunity to book weekend staycations at the Banyan Tree KL at least quarterly.

Since all of the guestrooms and suites occupy three of the highest floors (53A, 55 and 56), I will always have unobstructed and unparalleled views of the city skyline. When I stay in the Sky Suite, I'm treated to having a 270-degree view of the city.

Naturally, you have the best views at the rooftop bar, Vertigo. However, I really enjoyed this last visit because I had the opportunity to enjoy dining and drinking at its newest space, Vertigo TOO, which is one level up from Vertigo. My friend and I appreciated having the whole space almost exclusively to ourselves.

And, I'm always impressed with the consistent service excellence from the staff at the front desk, spa, housekeeping, Horizon Grill and Vertigo. Looking forward to returning!

Date of stay: April 2021
Trip type: Traveled solo
1  Thank mister_manny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear Manny,

Thank you for sharing this amazing remark during your recent staycation in Banyan Tree Kuala Lumpur.

We love reading that you found the property to be wonderful with our great facilities, the amazing views as well as the spacious rooms met your expectations which we take great pride in.
Nothing reads better than a delightful review like yours, Manny. Thank you once again for staying with us and we look forward for your return to our Sanctuary for the Senses in the near future.

Best Regards,
Anders
General Manager

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Reviewed 7 April 2021 via mobile

Took my wife for dinner to celebrate our 14th wedding anniversary and was absolutely delighted with the experience. Ambience was just lovely and staff kept to infection control protocols well. The view was surprisingly great with both KLCC and KL towers being so near and capturable in the same photo. The food was superb, matched only by the excellent service provided by our waiter Erwan. The team even surprised us with complimentary dessert in light of our anniversary. Thank you Horizon, Banyan Tree for a wonderful evening! From K&N.

Date of stay: April 2021
Trip type: Traveled as a couple
Thank ky_rule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anders Dimblad, General Manager at Banyan Tree Kuala Lumpur, responded to this reviewResponded 8 April 2021

Dear Khairul A,

Congratulations on your 14th anniversary and thank you for choosing Horizon Grill as your preferred choice of dining venue.

It is indeed a pleasure to received such a nice review highlighting our food offerings as well as the wonderful hospitality, which we take great pride in. We are glad to hear you have enjoyed the dessert that we have arranged for you, we hope that we were able to enhance your joyous wedding anniversary during your stay with us.

We are glad that we had the opportunity to make your visit so memorable, Khairul A, and we certainly hope to welcome you back again to our urban resort and offer you another remarkable experience.

Best Regards,
Anders
General Manager

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