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Mitsui Garden Hotel Osaka Premier
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Reviews (676)
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All reviewsfree shuttletop floorhigobashi stationgarden spabusiness districtpublic bathfrosted glassoutdoor jacuzzishuttle serviceshuttle bus runsriver viewmodern hotelhot bathroom slippershotel shuttleseparate toiletquiet location
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8 - 13 of 676 reviews
Reviewed 3 weeks ago via mobile

We loved this hotel, our third accommodation for this trip. Big room, comfortable bed, clean and newly updated. Our room overlooked the river and a Japanese garden. Free shuttle bus to and from Osaka station. Had the buffet breakfast one morning but not really worth the $ unless you get a good deal with your room.

Coin operated laundry available which was also really handy.

Stayed: April 2018, traveled as a couple
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghop-3103, Front Office Manager at Mitsui Garden Hotel Osaka Premier, responded to this reviewResponded 2 weeks ago

Thank you for having stayed at Mitsui Garden Hotel Osaka Premier and taking the time to provide the
review for your recent stay.

We are happy to realize that you were enjoyed your stay with us, especially the view from your room.
In our hotel garden, we have several kinds of cherry blossam, you may enjoy the cherry blossam as well.

Once again, thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future trip to Osaka.

Sincerely Yours,

Mtisui Garden Hotel Osaka Premier
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Arrived at KIX around 8:30 pm and after reading on trip advisor, i understand the shuttle services stopped at 9:30pm so we took the cab from Umeda station back to the Hotel. It costs us around 680 yen. Check in service was smooth. Front desk staff were extremely helpful. Rooms are normal size as other Japanese hotels, and I think this is more spacious than other hotels I have been in Tokyo. LOVE the bathroom, with the toilet, sink and shower/ bath tub are seperated (I really can't get enough of it). The hotel is also very quiet at night, being away from the Umeda station.

There's a convenience store right across the hotel that opens 24-7, including Sunday. Shuttle service was great. And nothing beats the convenience of Umeda station, with JR and all other subway/ train passing by. You can easily hop on the train to Kyoto, Wakayama and surroundings. There are also lots of department stores around the Umeda station. Although prices aren't as cheap as the shops at Namba but they are nothing but great.

I've already planned my next visit in Osaka and plan to stay at this hotel again.

Room Tip: Look for the room that faces the river and upper floor
Stayed: March 2018, traveled with family
1  Thank MaiCho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghop-3103, Front Office Manager at Mitsui Garden Hotel Osaka Premier, responded to this reviewResponded 2 weeks ago

Thank you for choosing to stay at Mitsui Garden Hotel Osaka Premier and taking the time to provide such a detailed
review for your recent stay.

We are very glad to realize that you were satisfied with our service and facilities.
Our staff takes great pride in consistently offering an exceptional experience to all our guests.

Again, we thank you for the comment you gave us.
We all look forward to welcoming you back again soon.

Sincerely Yours,

Mitsui Garden Hotel Osaka Premier
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Very new hotel near one of the shopping districts of Osaka. Lots of restaurants near by. The rooms are a little small but great design makes use of the space. The gowns are typical Japanese and very comfortable. The view from my room was fantastic down the river. The room just had a very nice feel. The option of the steam bath would be good experience for some I suspect. Breakfast area is a little small but nice selection.

Stayed: March 2018, traveled on business
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghop-3103, Front Office Manager at Mitsui Garden Hotel Osaka Premier, responded to this reviewResponded 2 weeks ago

Thank you for having stayed at Mitsui Garden Hotel Osaka Premier and taking the time to provide such a detailed review for your recent stay.

We are very glad to realize that you were able to leav with that impressions and had an experiences.
We will continue our effort to provide the best service to the guests.

Again, we appreciate for the comment you gave us and are very much looking forward to welcoming you back again in the future trip to Osaka.

Sincerely Yours,

Mitsui Garden Hotel Osaka Premier
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2018

My partner and I stayed in a standard double room, non-smoking, with a view.

Location was good and lobby of hotel was nice. Decor was nice, modern and neat.

Room was small, alot smaller than our equivalent hotel in Tokyo. Had 2 armchairs in it...why in such a small space? No tea/coffee facilities (or no tea/coffee/nespresso provided).

Staff were courteous but not willing to go extra mile. Despite paying good money we were not allowed to use the spa later on the evening when we checked out. Our flight was late at night and in other hotels I've stayed at I've been able to use such facilities to freshen up. But here it was a firm no. Trying to organise a late checkout seemed like hard work.

There are no international channels or any news channels on TV. Which seems crazy.

Overall a pleasant enough stay but I doubt I'd go back.

Room Tip: Get a room with a view. Higher the better.
  • Stayed: March 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank BCboySyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghop-3103, Front Office Manager at Mitsui Garden Hotel Osaka Premier, responded to this reviewResponded 5 weeks ago

Thank you for having stayed at MItsui Garden Hotel Osaka Premier and taking the time to provide such a detailed review for your recent stay.

We appreciate your comment, and have taken your points into our consideration for possible improvements in the future.
As of this time, we serve Japnese tea, and coffee in the room (no nespresso machine)
And also there are English channel, Chinese and Korean channel as well, however we will consider to have some more channel to make customer to be satisfied with our service.

Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you back again.

Sincerely Yours,

Mitsui Garden Hotel Osaka Premier
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2018 via mobile

Located 20 minutes walk or 10 minutes by free shuttle bus or ¥680 taxi ride from Osaka station .

Our Rooms have canal view and feel like in Venice .Though small in size they are clean and supplied with 2 free bottles of drinking water and tea and coffee . There are kettle and hair dryer . No iron but hot press for trousers .
Timber flooring with small patch of carpet at entrance .
Safety box at bottom drawer of cupboard .
Strict check in (1500) and check out ( 1100) policy .

Front desk service is excellent .
House keeping staffs left room clean and tidy every morning .Free and always on time shuttle bus driver is always very polite and helpful with luggage.

The complimentary hand held Handy device proves to be very useful to provide tethering wifi and free local and international phone calls .
Spa access on 16 th floor prove to be very relaxing and enjoyable experience

Competitive room rate makes it a great hotel to return for future Osaka stay

Stayed: March 2018, traveled with family
Thank Happy258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghop-3103, Front Office Manager at Mitsui Garden Hotel Osaka Premier, responded to this reviewResponded March 15, 2018

Thank you very much for choosing to sayed at Mitsui Garden Hotel Osaka Premier and taking the time to provid such a detailed review for your recent stay.

We are very happy to realize that you were able to leave with that impressions.

Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future trip to Osaka.
Sincerely Yours,

Mitsui Garden Hotel Osaka Premier
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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