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Reviewed 2 March 2018

bad first impression. it was freezing and before I even stepped into the building they rushed me for my passport even though I was already struggling with my luggage. who does that? also beware of the pictures as they are deceiving. thought our room would have a wonderful view of the harbour but guess what. I am facing a derelict shipyard.

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank amelrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KobeMinatoOnsenRen, お客様担当マネージャー at Kobe Minato Onsen Ren, responded to this reviewResponded 6 March 2018

Thank you very much for your feed-back.Unfortunately we are sorry that we could not provide you comfortable stay.
We would like to improve the staff manner as we have to face your feed-back sincerely.
Again we appreciate for your feed back.
We look forward to serving you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 November 2017

I am so glad to have found Kobe Minato Onsen Ren when I was researching for a place to stay for our family trip to Kobe. The staff was incredibly friendly, professional and helpful. The room we stayed in had a fantastic view of the harbor and was very comfortable for all 4 of us. The breakfast buffet was great and delicious while the “onsen” or baths were an added bonus. Hotel guests have special access to the 10th floor baths which is a nice and quiet ppace to relax in. And to top everything, the hote is close to Sannomiya as well as Kobe’s Chinatown. Couldn’t ask for a better place to stay.

  • Stayed: October 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank treshold75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2017

This hotel is like a small resort within the city, a spa and extensive onsen facilities are available on both the ground floor and on the roof!. The views of the harbour from the roof onsen are wonderful and relaxing. The ground floor onsen is like an enclosed garden and is also excellent. Facilities are top notch. The rooms are excellent, modern, super clean and extremely comfortable. The service is top notch. The breakfast is very good. One of the most relaxing and enjoyable stays in Japan for me. If you are in Kobe don't hesitate. Just book it and enjoy! Highly recommended!!

Room Tip: Most rooms have a terrace and look out to the water.
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank multilingual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2017

I stayed here for 1 night with my sister. looks nice and stuff was good. Buffet dinner was good and most of menu was Japanese, such as sushi, tempura, sashimi...etc. I liked the bread at breakfast time. the bread was from the hotel la suit. and I really love cookies which is served in a guest room and also which is sold at lobby lounge. worth to try it because its very nice!! Also, I liked hot stone bed here. we used 3 times while we were staying there. and we took hot yoga class. that made us relaxed and our body condition were obviously different after using hot stone bed 3 times. our skin condition was perfect! This hotel has good amenities like this, spa, and gym. so if you stay there, you should use these amenities and you can enjoy your stay.

  • Stayed: June 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank 9catcat9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 July 2017

Stayed for 2 nights, the rooms were spacious and well appointed. There are 2 onsens, one on the ground level and the other on the roof. the ground level onsen is opened to day use and can get a bit crowded, if you are staying in the hotel, the roof onsen is a better choice. The ground level also has an indoor pool and an outdoor pool with onsen, but they cost another 1000 yen. Overall, a great hotel for relaxation.

Room Tip: Best view rooms are those facing Merikan Park.
  • Stayed: June 2017, traveled with family
    • Value
    • Location
    • Service
2  Thank AnthonykcFung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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