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Reviews (1,003)
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All reviewsmeriken parkferris wheelcruise shipshuttle busgreat viewhuge balconysannomiya stationnice hotelnice harboursea viewstayed here for one nightwalk minutesbottled waterstandard twin roomsky barcorner roomcover charge
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Reviewed 8 June 2018 via mobile

We took this hotel as it’s near lots of shopping areas (Mosaic and Umie etc) and eateries. Also it’s a short taxi ride to the cruise centre where we went for the cruise. Our rooms on the first night before our cruise departure was directly facing the ferries wheel and 5 days later we were given the exact rooms. That’s a great move. The breakfast which was included was very good. It has both western and Japanese cuisines. Really looking forward to two more wonderful days here in Kobe with such great hotel.

Stayed: June 2018, traveled with friends
Thank ahleongsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 5 weeks ago

Thank you very much for staying with us at Kobe Meriken Park Oriental Hotel, and for taking the time to share your kind comments.

We are glad to hear you enjoyed the views, the relaxed atmosphere of the hotel, as well as your experiences at the breakfast restaurant.

Your comments are invaluable to us, and we will share them with our team to keep them motivated and to help maintain our services.

Should you require any assistance with your future reservations, please feel free to let us know as we would be more than happy to provide another comfortable stay.

We very much look forward to welcoming you back to Kobe Meriken Park Oriental Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 May 2018 via mobile

Located right next to the must-go Meriken Park in Kobe, this newly built like hotel offers nice view of the ocean and the park. You can stroll thru the harbour side to the huge eccentric malls where you can eat shop and hang out, enjoying the street gigs and fountain shows at certain times. My kids loved hotel balony and still keep talking about it. Breakfast at this hotel also offers unforgettable omelet that you must try. I miss this place.

Stayed: May 2018, traveled with family
2  Thank Jongbum R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 26 May 2018

Dear our guest,

Thank you very much for choosing to stay with us at Kobe Meriken Park
Oriental Hotel, and for taking the time to share your wonderful comments.

We are delighted to hear enjoyed your visit here, and was able to fully relax at our room and restaurant

We are also glad to hear you are now an ORIENTAL fan.
We appreciate your kind comments toward to our staff, and will share them with the entire our team to keep them motivated and to help maintain our services.

Should you need any assistance with your future reservations, please feel free to let us know.

We look forward to welcoming you and your kids back to Kobe Meriken Park Oriental Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 April 2018 via mobile

We paid to upgrade our family to 11th floor of 14th floor structure. Room 1138 best view as it is the corner of hotel so two balconies - one directly in front view of Kobe Port tower and downtown city, the other facing Mosiac, Umie and Ferris wheel. Cruise boat throwing distance from balcony.

Hotel staff lovely, breakfast buffet good even for vegan eater. Starbucks a stones throw walk from front door as are all the eateries located within mosaic. We tried 2 out of the 3 available 14th floor restaurants. Can’t complain about either the Chinese and Japanese places but most likely inflated hotel prices so best to head out if you have the time and energy.

Reduced from 5 star as no pool for children to use which is poor and towels in room had no warmth and weren’t replenished enough if you wanted to shower morning and night.

Stayed: April 2018, traveled with family
Thank tsaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 26 April 2018

Dear, our guest

Thank you very much for staying with us at Kobe Meriken Park Oriental Hotel, and for taking the time to share your kind comments.

We are glad to hear you enjoyed the views, the relaxed atmosphere of the hotel, as well as your experiences at the breakfast restaurant.

Your comments are invaluable to us, and we will share them with our team to keep them motivated and to help maintain our services.

Should you require any assistance with your future reservations, please feel free to let us know as we would be more than happy to provide another comfortable stay.
We very much look forward to welcoming you back to Kobe Meriken Park Oriental Hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2018

We were upgraded to a room with a beautiful view of the entire Harbor Land! Kobe Tower, Mosaic, it was oh so beautiful, especially at night. We took a walk down to Mosaic and looked at all the stores. There is also a free shuttle to Sannomiya. All the hotel staff were outstanding and always out-of-their-way to be helpful, made our stay a very pleasant one.

Stayed: March 2018, traveled as a couple
Thank m41bulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 11 April 2018

Dear our guest,

Thank you very much for choosing to stay with us at Kobe Meriken Park
Oriental Hotel, and for taking the time to share your wonderful comments.

We are delighted to hear enjoyed your visit here, and was able to fully
relax at our room and view.

We are also glad to hear you are now an ORIENTAL fan.
We appreciate your kind comments toward to our staff, and will share them with the entire our team to keep them motivated and to help maintain our services.

Should you need any assistance with your future reservations, please feel free to let us know.

We look forward to welcoming you back to Kobe Meriken Park Oriental Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 April 2018

We stayed one night at Kobe Meriken Park Oriental Hotel, driving in from Shirahama. Overall, we enjoyed our stay at the hotel, much to the credit of the staff, who were attentive and quick to resolve problems.

First of all, the hotel is in a great location and is surrounded by the ocean. The hotel website provides detailed options on how to get to the hotel. We had rented a car, and they offer overnight parking for 1,600yen per night. After we arrived at the hotel, we did not drive again and just used the hotel shuttle bus to get to the city center. The shuttle runs between this hotel and another one (Okura) and Sannomiya Station. Journey is around 20 mins and the timetable is available on the hotel website. On weekends, the shuttle also runs to Shin Kobe Station. The website also has very clear instructions (with pictures!) to show you where to catch the bus at Sannomiya Station to get back to the hotel. Two things to note here: 1) As the shuttle is shared with Okura hotel, it is worthwhile to get to the bus station a bit earlier than the scheduled time to make sure you are able to get on. 2) If departing from the hotel, hotel guests need to get a ticket from the front desk. Tickets are not required on the return journey.

Now, onto the small hiccup we encountered. When we got into our hotel room, there was a strange/bad smell coming from the bathroom. We called housekeeping, and two hotel staff promptly showed up. They used some sprays and cleaning equipment to try and give the bathroom a fresher smell, but it still didn't smell right. After some quick conversations via the walkie-talkie, the staff informed us that the room next door was available and they were happy to move us there if we were satisfied with it. This ended up being an upgrade for us, as they offered us the deluxe corner suite, which had amazing views of the port. We were very happy that the staff were so friendly and quick to resolve problems.

One small let-down was that we had originally emailed the hotel, asking for their help to reserve a table at a restaurant in Shirahama (as my accommodation in Shirahama was not responding to emails). The hotel responded by saying they are unable to help make the reservation because the hotel is far away from Shirahama. While I can somewhat understand their reasoning, I was hoping they could've been a bit more flexible.

But all in all, great stay at this hotel and would definitely stay here again!

Stayed: May 2017, traveled with family
Thank jeni_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 9 April 2018

Thank you very much for taking the time to share your recent experience at
Kobe Meriken Park Oriental Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.

Please accept our sincere apology for the inconvenience.

We are very sorry that you felt bad smell from bathroom.

We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Once again, thank you for providing feedback that will ultimately help improve our house keeping service and effectiveness.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kobe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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