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Kobe Meriken Park Oriental Hotel
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Reviews (999)
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All reviewsferris wheelcruise shipshuttle busgreat viewhuge balconysannomiya stationnice hotelnice harboursea viewstayed here for one nightwalk minutesbottled waterstandard twin roomsky barcorner roomcover chargenight view
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Reviewed 10 April 2018

We were upgraded to a room with a beautiful view of the entire Harbor Land! Kobe Tower, Mosaic, it was oh so beautiful, especially at night. We took a walk down to Mosaic and looked at all the stores. There is also a free shuttle to Sannomiya. All the hotel staff were outstanding and always out-of-their-way to be helpful, made our stay a very pleasant one.

Stayed: March 2018, traveled as a couple
Thank m41bulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 11 April 2018

Dear our guest,

Thank you very much for choosing to stay with us at Kobe Meriken Park
Oriental Hotel, and for taking the time to share your wonderful comments.

We are delighted to hear enjoyed your visit here, and was able to fully
relax at our room and view.

We are also glad to hear you are now an ORIENTAL fan.
We appreciate your kind comments toward to our staff, and will share them with the entire our team to keep them motivated and to help maintain our services.

Should you need any assistance with your future reservations, please feel free to let us know.

We look forward to welcoming you back to Kobe Meriken Park Oriental Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 April 2018

We stayed one night at Kobe Meriken Park Oriental Hotel, driving in from Shirahama. Overall, we enjoyed our stay at the hotel, much to the credit of the staff, who were attentive and quick to resolve problems.

First of all, the hotel is in a great location and is surrounded by the ocean. The hotel website provides detailed options on how to get to the hotel. We had rented a car, and they offer overnight parking for 1,600yen per night. After we arrived at the hotel, we did not drive again and just used the hotel shuttle bus to get to the city center. The shuttle runs between this hotel and another one (Okura) and Sannomiya Station. Journey is around 20 mins and the timetable is available on the hotel website. On weekends, the shuttle also runs to Shin Kobe Station. The website also has very clear instructions (with pictures!) to show you where to catch the bus at Sannomiya Station to get back to the hotel. Two things to note here: 1) As the shuttle is shared with Okura hotel, it is worthwhile to get to the bus station a bit earlier than the scheduled time to make sure you are able to get on. 2) If departing from the hotel, hotel guests need to get a ticket from the front desk. Tickets are not required on the return journey.

Now, onto the small hiccup we encountered. When we got into our hotel room, there was a strange/bad smell coming from the bathroom. We called housekeeping, and two hotel staff promptly showed up. They used some sprays and cleaning equipment to try and give the bathroom a fresher smell, but it still didn't smell right. After some quick conversations via the walkie-talkie, the staff informed us that the room next door was available and they were happy to move us there if we were satisfied with it. This ended up being an upgrade for us, as they offered us the deluxe corner suite, which had amazing views of the port. We were very happy that the staff were so friendly and quick to resolve problems.

One small let-down was that we had originally emailed the hotel, asking for their help to reserve a table at a restaurant in Shirahama (as my accommodation in Shirahama was not responding to emails). The hotel responded by saying they are unable to help make the reservation because the hotel is far away from Shirahama. While I can somewhat understand their reasoning, I was hoping they could've been a bit more flexible.

But all in all, great stay at this hotel and would definitely stay here again!

Stayed: May 2017, traveled with family
Thank jeni_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 9 April 2018

Thank you very much for taking the time to share your recent experience at
Kobe Meriken Park Oriental Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.

Please accept our sincere apology for the inconvenience.

We are very sorry that you felt bad smell from bathroom.

We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Once again, thank you for providing feedback that will ultimately help improve our house keeping service and effectiveness.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kobe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 April 2018 via mobile

Arrived by small cruise ship and hotel was only 50 metres from ship. Hotel surrounded by water on three sides with good views in and around harbour. Situated within 15 minutes comfortable walk from centre of Kobe. All rooms appear to have generous balcony/terrace with very comfortable lounging chairs and views of city and/or harbour. This hotel seems mostly visited by Japanese/oriental guests so the generous breakfast buffet reflects this and might not suit some westerners! Key staff speak some English but one always finds a way to communicate. All staff are without exception polite, friendly and very efficient. Excellent Chinese restaurant on top floor as well as a very pleasant rooftop bar which serves delicious light snacks. There are several more restaurants but these two venues were my favourite. Enjoyed four days at this hotel and, if passing through Kobe, would definitely stay here again.

Stayed: March 2018, traveled solo
Thank Antonegea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 6 April 2018

Dear our guest,

Thank you very much for choosing to stay with us at Kobe Meriken Park
Oriental Hotel, and for taking the time to share your wonderful comments.

We are delighted to hear enjoyed your visit here, and was able to fully
relax at our restaurant and bar.

We are also glad to hear you are now an ORIENTAL fan.
We appreciate your kind comments toward to our staff, and will share them with the entire our team to keep them motivated and to help maintain our services.

Should you need any assistance with your future reservations, please feel free to let us know.

We look forward to welcoming you back to Kobe Meriken Park Oriental Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018 via mobile

I really love this hotel, they have private shuttle bus for pick up from the halte bus. The room quite big for japan hotel. And I was amazed the night view from balcony. I can see the harbour view from my room, I really” recommend if you come to Kobe, then u need to stay here at Kobe Meriken Park Hotel....

Stayed: March 2018, traveled with family
Thank Cynz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 2 April 2018

Dear our guest,

Thank you very much for choosing to stay with us at Kobe Meriken Park
Oriental Hotel, and for taking the time to share your wonderful comments.

We are delighted to hear enjoyed your visit here, and was able to fully
relax at our room and view.

We are also glad to hear you are now an ORIENTAL fan.
We appreciate your kind comments toward to our staff, and will share them with the entire our team to keep them motivated and to help maintain our services.

Should you need any assistance with your future reservations, please feel free to let us know.

We look forward to welcoming you back to Kobe Meriken Park Oriental Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 March 2018 via mobile

Location is very nice, also the personell is extremely Friendly! The View from the rooms is extraordinary!

BUT: even that the rooms are 100% non-smoking. It smelt like a ashtray. De had the Window Opened all day, otherwise it was just to uncomfortable. Very sad. I hope They renew the whole Hotel Soon...

Stayed: March 2018, traveled as a couple
Thank Florian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerikenOriental, 支配人 at Kobe Meriken Park Oriental Hotel, responded to this reviewResponded 19 March 2018

Thank you for your patronage in Kobe Meriken Park Oriental Hotel and sharing your valuable comments with us.

It is with deepest disappointment to hear our staff service isn't perfect and I wish to sincerely apologize for that.

Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.

Please rest assured we have handled your comments very seriously and I have personally shared your concern to our team for immediate review.

We do appreciate you giving us the opportunity to restore your confidence in Kobe Meriken Park Oriental Hotel again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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