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Reviews (112)
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2 - 7 of 112 reviews
Reviewed 14 April 2015 via mobile

The rooms are big but do note that you will have to loan the router from the front desk to get wifi access. There are only limited router hence depending on your luck you may not get any wifi.
You may get funny name cards being slotted under your door.

Stayed: June 2014, traveled on business
Thank MrNicTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 November 2014 via mobile

Rooms are fine, slept like a log, mostly due to the whiskey consumed elsewhere. Breakfast wasn't to my taste, not really a restaurant. It's exactly what it says on the tin. Staff seem nice and have enough English to make checking in easy

  • Stayed: November 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Derek Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this reviewResponded 20 November 2014

Dear Guest,

Thank you for taking the time to post a review about our hotel, it is good to know that you appreciate our hotel's service. On the other hand, we are sorry for not being able to meet to your expectation and regret you were not satisfied with the hotel breakfast. Your comments are very important to us, as they help us to monitor our service standard from a customer's viewpoint.We hope you would give us another opportunity to serve you better on your next trip to Hangzhou.

IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 May 2014

If your on business and you would want to stay in a hotel that provides international standards of service then this IHG group hotel is for you. The TV has English channels. The room is definitely complete with the standard amenities including an excellent bed and pillows.

The breakfast however does not provide much for westerners. The hotel is also not the tallest building in the area. This means your window most often opens up to an office building or to the main street and expressway elevated road. This also means you must not forget to close the curtains at night.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank philip james r v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this reviewResponded 3 June 2014

Dear philip james r v,

Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our services. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the Holiday Inn Express Hangzhou Grand Canal in the near future. Thank you!


IHG Social Listening Team

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Reviewed 19 April 2014 via mobile

I always looking for Holiday Inn Express first before looking other hotel. I have stayed in 3 different Holiday Inn Express in China, and some other HIE in Europe.
But this HIE is different. I stayed in room 218, the view is not good, do not open your window. You will see some pipe and cable all over outside.
Bathroom is a little bit smelly.I try to wash the floor, but bad smell still there.
A little bit noisy of people singing in karaoke. But I still could sleep well.

Stayed: April 2014, traveled with family
Thank handoko_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this reviewResponded 6 May 2014

Dear handoko_h,

Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .Please accept our sincere apology for any inconvenience caused. We are very sorry that you experienced inconvenience due to the window can not open. And if you have any problems, please feel free to contact us and we will be happy to serve you .Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 April 2014 via mobile

Wanted to stay within the IHG group and we had a really low budget for the trip so this was definitely way below our budget. First room they gave me was the suite (which was what I booked) it smelled of something rotting in it. Switched to another room which didn't have a smell so I guess it's ok... Didn't like the really old hard carpet though... Absolutely nothing around you everything is around a 5 min walk, and don't buy cup noodles from the vending machine it always gets stuck.

Stayed: April 2014, traveled on business
Thank Blugynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this reviewResponded 6 May 2014

Dear Blugynx,

Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .We are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments and our problem will be improved in the coming months.We are very sorry that you experienced inconvenience due to the vending machine . And if you have any problems, please feel free to contact us and we will be happy to serve you .Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!

IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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