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Reviewed January 7, 2019

We had a 2 nights stay in this hotel after Christmas 2018. It has tastefully design from the entrance to your rooms, everything is very thoughtful and detail. Feel very thankful to the frontline staff Jason, Christ and Catherine for all kind arrangement from dinner to sightseeing. They are very willing to help and attentive, make sure everything is fine for our stay. They also provide free shuttle for one trip/ day by arranging local taxi sending us to out tourist spot. The room has a sofa bed and a King bed, spacious and with nice bath tub and rain shower too. The hotel is more to Zen style. Their restaurant food are superb with great breakfast, western and japanese dinner of Michelin Standard. Just fall in love with their presentation and tasty food. Nearby shopping will be Wulling Square where few blocks of shopping mall are attached together. This hotel won many awards for past years as I am sure they deserved to be one of the best hotel selected by travellers, including our family - The East Hotel definitely best place to stay!

Date of stay: December 2018
5  Thank Alice S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The East H, Manager at The East Hotel Hangzhou, responded to this reviewResponded January 25, 2019

Dear alicesiew73,

It is very encouraging to know that the service , facilities and food here made your stay. Thank you for your comments, which were very much appreciated by the FO team. We hope to have pleasure of your company again when you next visit Hang Zhou.

Best wishes,

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2019 via mobile

The hotel is easily accessible by taxi, about 10mins to West Lake, which is not a problem as we had to take taxi everywhere even when touring West Lake and taxis are easily available. Hotel staff also helped us call taxi when we were there. Room is big, clean, comfortable and posh. Special thanks to Joyce from the East cafe, we reach hotel cold and hungry at 9pm on 3 Jan 2019 and she was very welcoming and the food and service is very good. It was so good that we decided to purchase the breakfast , which was fabulous too. Also special mention to Ada, the receptionist who gave recommendations on where to go and Ken who helped us with our super heavy luggages. We will definitely recommend this hotel due to the great service which makes the hotel an excellent choice.

Date of stay: January 2019
Trip type: Traveled as a couple
Review collected in partnership with 单个酒店
1  Thank syeorin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The East H, Manager at The East Hotel Hangzhou, responded to this reviewResponded January 25, 2019

Dear syeorin,

THANK YOU for your awesome 5 Star Review! We appreciate your feedback regarding our service and facilities, and we are happy to hear you had a great overall stay with us! We look forward to your next trip to the Hotel!

Best regards,

Hotel Management Team

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Reviewed January 2, 2019 via mobile

I would like to praise in particular. the efficiency of the staff of this hotel and its comfortable rooms.
Mine was a superior room; very good mattress and bed linen, with possibility to choose special pillow.
Bathroom with more accessories than in most hotel, with good products (shampoo, body lotion...).
Decoration, style is a bit old fashion, but very neat, hygiene really well maintained.
Good breakfast with a lot to choose from.
Some staff speak good English and compensate for those who can not. Very efficient staff.
Special thanks to Jesson who asked the Chef for a special hotel made snacks for me!
However, I would not choose this hotel if I come back to Hangzhou because it is not conveniently located for sightseeing: yes, the distance makes it 10min by taxi to the lake but... There are very often traffic jams, in particular in the streets leading to the hotel.

Date of stay: December 2018
Trip type: Traveled solo
Thank Curious T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The East H, Manager at The East Hotel Hangzhou, responded to this reviewResponded January 25, 2019

Dear Curious T,

Thank you for your detailed review of recent stay. we will be most honored if we could once again be of your service on next visit.

Yours sincerely

Hotel Management Team

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Reviewed December 23, 2018

Spent 4 night at The East hotel during the Fina 2018 Swimming world championship. Good facilities and excellent breakfast, but what really makes the hotel stand out is the professionalism and commitment to provide an excellent service by the people working at the hotel. Chris did an outstanding job in providing tickets for the competition: if it wasn't for his help we wouldn't have been able to watch the championship live.
Catherine was extremely friendly and helpful: she followed us under the rain to make sure we reached a restaurant we were looking for. Gordon engaged with a smile every time he had the chance of meeting us. Thank you guys: you made our stay memorable! highly recommended!

Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nicola-9876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The East H, Manager at The East Hotel Hangzhou, responded to this reviewResponded January 25, 2019

Dear Nicola-9876

Many thanks for leaving us such a wonderful and thoughtful comment. Thank you very much for leaving a special staff mention, We will ensure to share this with FO tem as we know they will be pleased to read this.

Thank you again for your feedback and We look forward to hearing from you soon.

Yours Sincerely,

Hotel Management Team

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Reviewed November 28, 2018 via mobile

Hi spent 4 nights in Hangzhou and I made a great choice coming to this hotel.
Professional, cool and elegant hotel in every detail.
The restaurant is also very good and the location is perfect downtown, I also had for free a bike to go around the west lake.
Special thanks to Mr Ken who kindly helps and supported me during my stay, very smart and professional man.
Highly recommended

Date of stay: November 2018
Trip type: Traveled on business
1  Thank Michele D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The East H, Manager at The East Hotel Hangzhou, responded to this reviewResponded January 25, 2019

Dear Michele D,

Greetings from The East!

Thank you for spending the time to write a review on your recent stay with us, and delighted to hear you had a lovely stay with us. We have done our utmost to create memorable stay for all our guests and delighted to hear in doing so this left a positive impression of your stay at The East.

We hope you had a lovely onward joutney post your stay with us and thank you again for putting some time aside to write a review on your stay and we look forward to welcoming you back again in the near future.

Kind regards,

Hotel Management Team

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