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Reviews (304)
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All reviewswest lakechina highlightsevening strollbuffet breakfastclose to shopsshower curtainnice hotelshopping areahotel managementreception desklocation is greatstar hotelsignalconciergelakesidetaxi
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3 - 8 of 304 reviews
Reviewed 29 October 2017 via mobile

Good location close to the lake and to lots of restaurants and even a small market at night. Hotel is quite old with no charm. Very crowded at breakfast time with mainly Chinese food. Overall we found it ok for a night or two.

Stayed: October 2017, traveled as a couple
1  Thank Frederique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 October 2017

I booked this hotel because of its convenient location close to West Lake and the shopping district. The hotel was reasonable good... not new... but very tdy and convenient for tourists like me wanting to walk around West Lake and do some shopping and find nearby placsss to dine.

  • Stayed: September 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank travelhelper666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 August 2017

Was at this hotel for 1 night and my review as follows:

1) Location:
It was about 5 minutes walk to West Lake, 15 minutes walk to Broken Bridge and about 5 minutes walk to Shopping Area. I thought the location is good. Even beside and opposite the hotel are shopping area with many restaurants. There is also a drink vending machine just opposite the hotel at the mall entrance. Very useful to get cold drinks at night (and it is cheaper than the minimarket). We took taxi from Hangzhou East Station and it cost RMB33 per way).

2) Lobby and Check In
Lobby is dated but ok looking for a 4 star hotel. Check in was fast.

3) Room 452
Room size is spacious but everything in the room is dated. Mattress and pillows are ok ok only. Air cond working well - very important as the temperature outside is close to 38 degrees. Bathroom is very old fashioned with shower curtain etc. Overall, the room is dated but spacious.

4) Wifi
Wifi connection is not good. Hotel management has to look into this. Very poor signal.

5) Buffet Breakfast
It was a decent spread for a 4 star hotel. I just hope there could be a fresh fruit juice like watermelon as oppose to the bottled juices.

6) Concierge
They were helpful is getting taxi (at no extra cost). The taxi follow meter. We also bought the west lake impression show ticket from the concierge (they will arrange and have the ticket delivered to your room in 20 minutes).

Overall, this hotel is good choice if you are all about the location. If you are expecting a modern new 4 star hotel, please avoid this hotel at all cost.

  • Stayed: July 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank FrenchRemix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 July 2017

I stayed there for 2 nights recently. Good location for West Lake for a daytime or evening stroll.
Accomodation was very good but I was a bit disconcerted to be asked for a 1000 yuan deposit at reception despite having paid for the room in advance.
Didn't eat there but the prices in the downstairs lounge bar were extortionate! 45 Yuan for a small beer. Needless to say I found a local shop where I could have bought 10 for the same price if I wished.
Having lived in China for 10 years I feel really sorry for tourists who get ripped off by prices like that.
However, staff were great and really friendly. Good English if needed.
I would recommend this hotel but just don't drink there!

  • Stayed: June 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank davidinchina2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 July 2017 via mobile

Type of room is one bed room, it is clean, private and big room. That is suitable for family vacation. Mall, hangout place and xihu lake near hotel. Hotel is in middle of the city. We recommeded it. Thank you

Stayed: June 2017, traveled with family
Thank Edyfenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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