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All reviews the executive lounge asia bistro cru steakhouse west lake small tv business or pleasure meeting room excellent hotel premier room coffee machine concierge staff high floor favorite hotel business trip wulin square grand canal breakfast and dinner
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Reviewed 15 October 2016

We are in a premium room for a week and it is very modern and clean . The service is the best we have had I China . The staff go out of their way to help . On arriving and checking into the courtyard section of the hotel I decided to book for the bistro next door at the more upmarket JW Marriott . The supervisor Roger informed us if we joined the Marriot as a member , which was free we would get 20 percent off all meals . We took his advice and saved quite a bit on meals we had there . We ate at their restaurants and the food and service was excellent !! Wish we had stayed at Marriot before

Room tip: Join their club before,booking
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this reviewResponded 17 October 2016

Dear Guest,

Thank you for your support and welcome you as our Marriott Rewards member, the completion of an historic merger between 2 great companies – Marriott International and Starwood Hotels makes us the largest and best hotel company in the world with more than 30 brands and 5,700 hotels around the world. As our valued guest, our joint loyalty programs give you access to even more great travel experiences around the world. Not only 20% off for meals, but also some other benefits for your choices.
Hope you come back to our hotel in the near future.

Yours sincerely,
Joyce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 October 2016

This hotel is generally overpriced with what it offers.

1. The hotel location is not convenient at all, in contrast to many reviewers alleged. It takes more than 30 minutes to walk to the West Lake. It is not close to any good restaurants or stores in walking distance.

2. The hotel is a combination of JW Marriot and Marriot Courtyard. The unique combination makes the entrance hall a bit confusing and messy.

3. A 15% service fee is automatically added to the hotel bill. This is a rare term for hotels in China.

Date of stay: October 2016
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank michellecheny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this reviewResponded 13 October 2016

Dear Guest,

Thank you for your comment. JW Marriott Hangzhou and Courtyard by Marriott Wulin "twin towers" modelling is very unique, the urban commercial complex sits in the Hangzhou commercial and shopping district, overlooking the world-famous Beijing-Hangzhou Grand Canal, adjacent to the historic site of Wulin square, Hangzhou Tower Shopping mall is within 5 mins walking distance, more than 25 different kinds of restaurants for your choice and 10 minute drive away from Hangzhou’s famous West Lake. Within the hotel itself, Man Ho Chinese Restaurant and Cru Steak House are also very popular in the city. We will continuously work on to make every guest has an enjoyable travel experience. Hope that we could have you stay with us again in the future and we are delighted to explore the city with you together.

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Reviewed 8 October 2016 via mobile

We visited Hangzhou during the Chinese National Holiday. We were upgraded to a beautiful room with Executive Lounge access. The room was perfect; everything you would expect at this high end chain. The staff was very professional. The Lounge was not busy, probably because most guests were tourists without Lounge access. This made the Lounge a quiet retreat during our stay. We ate breakfast there every day and enjoyed some wonderful West Lake green tea in the afternoons. Be sure to ask for the Xihu Longjing lu cha (West Lake Longjing Green tea).

The hotel is only a short ride from the West Lake so it's a good bet if you want to visit this famous site.

We will plan to stay here again when returning to Hangzhou.

Date of stay: October 2016
Trip type: Traveled as a couple
Thank pchristakos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this reviewResponded 13 October 2016

Dear Guest,

Thank you for staying with us during National Holiday. Our executive lounge located on the topest floor of this building. As the famous tourism destination, Hangzhou is full of tourists during National Holiday, especially around the West Lake, therefore, choose to sit in executive lounge, drink Longjing Green Tea, at the same time, enjoy the best view outside is very wise. Hope to see again in the near future.

Yours sincerely,
Joyce

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Reviewed 4 October 2016

Not at all disappointing but the rooms are looking just a little tired compared to some other Marriott properties I regularly visit. Really friendly staff and the in room bath amenities are fantastic.
I would check in again for sure

Room tip: High floor city view
Date of stay: September 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Yakov M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this reviewResponded 8 October 2016

Dear Guest,

Thank you for choosing JW Marriott Hotel Hangzhou. Every different hotel has its own style, which exhibit a sense of quality while also reflecting local characteristics. Our rooms are adorned with embroideries highlighting a domestic flare, giving rooms a classical touch while maintaining nobility. Warm welcome you to come back again.

Yours sincerely,
Joyce

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Reviewed 24 September 2016

Our trip to Hangzhou was marred by a flight cancellation and we arrived a day late. The hotel that i booked was held with my CC and a confirmed reservation, since being a day late i was charged a day (no problem) but they released the room without calling me despite being a premium member and booked a club room. Imagine my fury and disappointment. The hotel was full and so was it's sister property and so i have to searched for another hotel myself and the closest with available room was JW.
Took a cab there in the drizzle and when i check in was offered an upgrade even though i was not a member or have never stayed at JW before. I was so delighted, now that's customer service! The room is simply amazing with a walk in closet and massive bath room. The floor in the bathroom from the shower to the wash basin is also heated, Love It!
The club at the top floor is also well appointed and offer a great view of the West Lake. To walk to the lake takes about 30 minutes and the Hangzhou tower with it's high end shopping is just the next block away.
I am now a JW member and would seek the hotel out in the my travels be it business or leisure.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank MRT71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this reviewResponded 28 September 2016

Dear Guest,

Warm welcome you as our new marriott member! Recently, the most iconic and visionary name in hospitality, Marriott International, expands to include the Starwood portfolio of hotels creating the world’s most desirable and prestigious collection of hotel brands. The new Marriott portfolio of hotels now has 30 brands and over 5700 locations across more than 110 countries. Thank you for your high recommendation, we will always at your service, hope to see you soon.

Yours sincerely,
Joyce

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