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Reviewed June 28, 2016

We spent three days two nights at the Wyndham Grand.

Although we reached earlier at around noon, they were able to let us check-in earlier, and granted us a room upgrade to one with a view of the lake. We were naturally thrilled by this upgrade.

While the queue took a while to clear and some locals were trying to cut the queue, a manager came by to reassure us that we were next in line and to give them a short while more. I appreciated the small gesture.

Not having seen what it can be like from other rooms without a lake view, I would say that having a lake view may not be all that important since you would still be able to visit the lake with a short 5min walk. It rained throughout our stay in Hangzhou so the view was interesting but not a must-see.

The room's furnishing was really nice. A lot of 'feel' and well thought out areas. The toilet was very clean and well-maintained. Not the most modern of furnishings as I have seen in other just-renovated hotels elsewhere.

We did not have breakfast in the hotel at all as we made it a point to try local cuisine as much as we could. Moreover it did not make much sense to pay so much for the hotel breakfast when other options are mere minutes away from the hotel. You can try the 美食街 a 3min walk directly ahead from the main hotel lobby which had both a Chinese fast food restaurant and KFC. Or there are some food places near the start of Longyou Road.

There is also a supermarket just a 5min walk away. You should be able to get most things you need there, including more drinking water, fruits and toiletries.

The gym was decent and very spacious. Not the most well maintained but this was to be expected as I did not expect high gym usage for some reason. Other than that everything was fine. Towels and water were within easy reach throughout the gym.

Those expecting to use the swimming pool in the basement should bring their own swimming caps. This is a minimum requirement for all pool users. We eventually did not have time to use the pools but it would have been a nice thing to do if you were ever there on a very rainy day.

Service in general was really good and in line with what may expect from a top Western hotel chain. Sheyma made the effort to find out more about us beforehand and chat to us when she was on duty. The bellboys and concierge were more than willing to suggest where to go and how best to get there.

While it may be on the pricier side, we felt we got decent value for money and would definitely stay there again, especially if we were coming with other friends and family who have not been to 西湖 before.

Room tip: Rooms with lake view are obviously better but not a must-have.
Date of stay: June 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank richiemccaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 26, 2016 via mobile

I spent almost 5 weeks all staffs were so gently and so respect specially Shima'a , Ena and Julia really in long stay I didn't found any problem except Halal food they tried for us
The gym was amazing bing bong,swimming pool and billiard
Room service 👍🏻
really so thanks

Date of stay: April 2016
Trip type: Traveled on business
Thank salamah8882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 25, 2016

we enjoyed our stay a lot. The hotel has a great location and the staff in all areas was excellent. Will stay there again for sure! Great job!

Date of stay: March 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank M5021CNmuegge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 25, 2016 via mobile

wonderful staff, very satisfied guests in this hotel
located near to the west lake so nice and romantic area

Sheyma Ben Jemia. She did a great job to help us in many things she is professional
 
Reception Manager: Julia so lovely so social friendly
All they are wonderful staff
Breakfast: Ena
Reception: Carmen,Mariana

Date of stay: June 2016
Trip type: Traveled on business
Thank A Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 19, 2016

we choose the hotel because of the small distance to the lake (just 3 minutes to walk), but the hotel itself looks very old fashioned and the room was overloaded with furniture.
service staff are friendly and the breakfast is really great.

Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank LaenderAbenteuerer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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