Emma is all these things when planning a trip to China. She has the wisdom and insight you would hope for in a experienced professional guide, and so much more. I first contacted Emma in Oct. '13 when beginning to put together a 19 day trip to China. Through our emails, she helped guide me every step of the way, her suggestions were so on target, I realized that even more once I was in China. When she could not personally be the guide, the person she arranged was as outstanding as she promised. When I needed train tickets in another city that wasn't in our tour, she arranged that, also. They were purchased by one of her associates and delivered efficiently exactly as promised to my hotel. Emma's suggestions and advice were perfect in every situation, communicating with her was always easy and a pleasure.