It was my first time with family in Xian (with elderly parents) and we didn't use tour guide service. Thus, transportation and well plan sightseeing arrangement is vital to our stay really. Our trip went smoothly and pleasant with help of Concierge Team esp Jones Zhaol who has been attentively respond to my email from the very beginning before our arrival.
He arranged all the pick ups, wheel chair (for my parents) and within the city and airports incl sightseeing advice. It was the pace of response and the attention to the detail of our requirement and needs which he and his team have given that set the standard of service of Hilton Xian beyond the rest (other hotels and other Hiltons) by far. My family very happy with the Concierge Service.
Also, dinning staff were all very friendly, warm and welcoming. Friendly smiles we see during breakfast time and dinner for four days. Reception team was also very nice and kind with our late check out. Nice and well mannered cleaning staff.
I was really surprised with the level of service which was flawless from all round area. Definitely will be my first choice next time if I am to visit Xian or around Shaanxi Province again.
Besides the high quality service, room are spacious, classy-modern oriental decoration and breath taking lobby interior.
See you again next time!More
- Free Wifi
- Free Parking