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All reviews the executive lounge diamond member terracotta warriors east gate beautiful hotel inside the city walls old city night market breakfast buffet concierge staff beautiful lobby an upgrade bell tower glass wall highly recommend this hotel muslim quarter upgraded to a suite
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Reviewed 18 October 2018

Best Lounge staff in Xian. Hugh Carnegie is an amazing resource. Eliza Sha is very courteous and thoughtful of others. If you can access the lounge, it's well worth it! The hotel is inside the Ramparts, excellent location. Food was spectacular. And don't even get mestarted on the Terracotta Warriors....

Date of stay: October 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jazzmanslc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredy P, General Manager at Hilton Xi'an, responded to this reviewResponded 20 October 2018

Dear Jazzmanslc

Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor.
I am so pleased, that you enjoy our facilities like the Executive Lounge and that you enjoy the convenience of our location.

Thank you for complimenting the team, especially your favorable words about Hugh and Eliza has certainly been shared with them and therefore will be rewarded and recognized thanks to you by just name them and their positive attitude toward you. I am confident that the recently experience you describe was only a one off moment, since we are complimented on our team members and their dedication so repeatedly.

Dear Jazzmanslc thank you once again for your kind words and awarded to top rating of 5 out 5, we hope to welcome you again soon at Hilton Xi’an
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 October 2018

The room service, environment are Better enough than Hilton PEK airport. But there was not enough drinking water. The front desk gave me the free breakfast, I don’t have time to try. The prices is also better than Hilton Pek airport

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank joey476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredy P, General Manager at Hilton Xi'an, responded to this reviewResponded 20 October 2018

Dear joey476
Thank you very much for your review on Trip Advisor, following your recent stay at the Hilton Xi’An
Kindly be noted, if you wishes more bottle waters, than two we dispose in each rooms, I would invite you to dial Magic on your room phone and our team will be happy to delivered as needed.
We do hope to have you again in our hotel soon.

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Reviewed 10 October 2018

We only stayed for 2 nights at the hotel but it was well worth it. The room was excellent and to mention the large bath was fantastic to just lay and soak in the hot water. the staff were very friendly and helpful. The lobby decorations fitted in with the theme of Terracotta Warriors. The breakfast was lovely every morning.
Now to Chendu by bullet train to see the Pandas.

Room tip: Ask for room facing courtyard
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank garydodson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredy P, General Manager at Hilton Xi'an, responded to this reviewResponded 13 October 2018

Dear garydodson

thanks you for staying with us at the Hilton Xian and taking the time to share your comments
We are indeed very pleased you have well worth it stay. I am glad to see you have enjoy our theme and unique decoration which represent our tang dynasty, Thanks you for complementing our team friendliness and helpfulness, as GM it a great reward to know my team provide you th ewarmth of hospitality and value you.
The team and I we appreciate and gratefull you have rated us 5 out of 5 rewarding we could have.

Warm regard and hope you you enjoy Cghengdu and pandas.

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Reviewed 7 October 2018

The Hilton Xi'an is a great hotel with outstanding services and proximity to key sites of the ancient city. Would certainly recommend and very convenient for logistics to the key spots outside of the city wall.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Deeds-BJ-MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredy P, General Manager at Hilton Xi'an, responded to this reviewResponded 8 October 2018

Dear Deeds-BJ-MI
Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor.
I am so pleased, that you enjoy our facilities and the convenience of our location, finding and experienced to be outstanding..
I am confident that the recently experience you describe was only a one off moment, since we are complimented on our team members and their dedication so repeatedly.

Dear Deeds-BJ-MI thank you once again for your kind words and awarded to top rating of 5 out 5, we hope to welcome you again soon at Hilton Xi’an
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 October 2018 via mobile

I travel a lot in China for work and the Hilton in Xi’an felt tired and dated. The location is close to the city wall and convenient though. The staff were very friendly and helpful. The place just needs a makeover.

Date of stay: October 2018
Trip type: Traveled with friends
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredy P, General Manager at Hilton Xi'an, responded to this reviewResponded 8 October 2018

Dear Mike S
Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor.
I am glad you have found our team very friendly and helpful, and that you enjoy the convenience of our location
we have just celebrate our 7th anniversary of our hotel, yet we understand our hotel is not a typical decors as other international hotels design you can find all around China. being located in the city center of the ancient city and Tang dynasty we indeed wanted to provide a stronger approach and experience as soon as you walk into our lobby and through out the room and facilities. As you could read from many other guest comments, the uniqueness of the arts and painting reflected it and can comprehend for some guests could show very differently comparing a typical modern hotel décor.

Once again thank you for staying with us we hope to welcome you again soon at Hilton Xi’an
Best regards,

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