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All reviews free shuttle the club lounge taxi ride great bed and pillows usb ports dry your hair corner room shuttle service perfect hotel and spoke excellent english water pressure easy access world cup city gym st conference
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Reviewed 14 April 2018

I stayed overnight, arriving around 1am.
The complimentary shuttle finishes at midnight, so I had to make my own way to the hotel. Ordering a taxi with Yandex Taxi means the cost is around 200-300 rubles. (The hotel is in 'Pulkovo' not at Pulkovo Airport)
Otherwise there is a shuttle during the day.

The check-in staff was polite and well intentioned given it was super late in the night.
The room itself was good, and the bed comfortable. I slept really well and they also provide cool little 'Sleep Kit's' which have a pillow spray and roll-on therapy/scent which was a nice touch.

The next morning I did take the shuttle back to the airport, which was okay. I wouldn't say the driver was overly friendly and it was a little confusing as the shuttle just came but he didn't get out or anything, but this is super minor. It's free after all.

Overall, the hotel is all you really need for an airport layover, but not much more.

Date of stay: April 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank timmM6851JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina G, Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 18 April 2018

Dear Tim M,
We would like to thank you for sharing your impressions regarding the Crowne Plaza St.Petersburg Airport hotel. We appreciate your feedback and we always happy to learn how our guests' stay was. Please accept our sincere apologies for not being able to meet your expectations. It's true that our shuttle bus is not available 24/7, we are sorry for the inconveniences. You can find the schedule on our official website and on popular travel sites. Also we wish we could make amends for shuttle bus driver behavior on the spot. Your comment was taken on board for further actions. Thank you one more time for sharing your opinion with us. And we do sincerely hope that you will give us a chance to welcome you back as our guest in order to prove to you we can deliver excellent service and make your stay memorable in a positive way and above all a success.

Sincerely yours,
Marina Gerasimova
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 January 2018 via mobile

I stayed this hotel one night. Hotel is good, rooms are comfortable, decoration is nice but reception clerks are so amateur and so unfriendly. They do not have about their work anything.
They have to change their mind.
By the way breakfast is so poor.
Wi fi connection is not bad.

Date of stay: January 2018
Trip type: Traveled on business
Thank 739esatg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina G, Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 30 January 2018

Dear Esat G,
Thank you for for taking the time to provide feedback about your experience at Crowne Plaza St.Petersburg Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Sincerely yours,
Marina Gerasimova
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 January 2018 via mobile

First impressions were good - everyone on reception spoke English. We paid extra for the club lounge based on our past experiences of the Crowne Plaza brand, but that was where we went wrong. This place is all style and no substance. In particular, the Club Lounge is a desultory experience. It wasn't staffed at any time. An hour into evening service we had to call some number in another part of the hotel to have the alcohol come out from its hiding place. The "hot dinner snacks" were the same few desserts from the afternoon, plus inedible pork ribs. My wife briefly tried to interact with some mannish looking staff woman who wandered into the lounge at one point. She got a curt "no English". Ugh. So disappointing.

Date of stay: January 2018
Trip type: Traveled with family
Thank suliman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina G, Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 11 January 2018

Dear suliman38,
Thank you for choosing Crowne Plaza St.Petersburg Airport and for taking the time to share your thoughts. We are extremely sorry that your stay was affected by negative service experiences. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Let me take this opportunity to draw your attention to the fact that some important changes are in progress in the Club Lounge. And we do hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Sincerely yours,
Marina Gerasimova
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 October 2017 via mobile

Shuttle driver couldnt even be borthered to assist with bags

Room ok but small - bed is comfortable

Lounge is open 24/7 which is great

Gym is sufficient

Reception staff very nice and competent

Choice in evening buffet very limited

Date of stay: October 2017
Trip type: Traveled on business
Thank JensHjerm_Denmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina G, Manager at Crowne Plaza St. Petersburg Airport, responded to this reviewResponded 10 October 2017

Dear Jens L,
We would like to thank you for sharing your impressions regarding the Crowne Plaza St.Petersburg Airport hotel. We appreciate your feedback and we always happy to learn how our guests' stay was. Please accept our sincere apologies for not being able to meet all your expectations. We wish we could make amends for shuttle bus driver behavior on the spot. Manager of the relevant department has checked this situation carefully and all requisite measures were taken to prevent it in the future. We hope to have a chance to welcome you back and will do our best to assure positive emotions during your next stay with us.

Sincerely yours,
Marina Gerasimova
Personal Assistant to General Manager
Crowne Plaza St.Petersburg Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 September 2017

The Hotel is ok for one night, but I would recommend the "Hilton Saint Petersburg Expoforum". I did say in both Hotels and both are very close to the Airport. Hilton Saint Petersburg Expoforum offers a better room design for the same price. However the Crowne Plaza St. Petersburg Airport is not bad, its clen and ok

Date of stay: September 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mateomeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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