Firstly the good points....friendly and helpful lobby and reception staff. Large room. Good location for Red Square and Cafe Pushkin.
Now the disappointing parts.....lobby area looks like a 2 star hotel. The staff uniforms look very downmarket, the light switches in the rooms are too complicated, if you need glasses, you’ll need them every time you want to turn a light on or off. The bathroom, although large, only has an over bath shower. A ‘city view’ room is not actually a view into the city, but of Pushkin Square. The service in the bar and at breakfast is excruciatingly slow, even though there was hardly anyone else in there.
I finally need to say about our last evening, 26th Nov, when we went to the bar for a drink before going out for our meal. There was a group of older Italian ‘gentleman’ in there who were entertaining a ‘lady’ (she obviously wasn’t Italian as they were speaking English with her). While we were waiting 20 minutes for our one beer and one cocktail, I noticed one of the ‘gentleman’ and the ‘lady’ leave the bar area, I just assumed they were going to their rooms. When we were about to leave I went to use the ladies, on the way I noticed that there were no rooms on that floor and in fact the only doors were the toilets. I went into the ladies, turned the cubicle light on and locked the door, only then did the noises begin from the other cubicle. Yes, that’s right, that’s where they had gone and were having very loud sex!!!! Classy! Now I know that the hotel can’t be held totally responsible for their guests behaviour, but, I’m pretty sure all the staff must have known what was going on and, not only did they not call security, but they allowed me to walk into a very compromising situation!
Definitely not a 5 star establishment!
