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All reviews pushkin square space station mirror tv red square light switches welcome gift hotel is fantastic comfortable bed caviar recommend this hotel deluxe room the hotel staff turn down service speaking english large bathroom star hotel excellent location
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Reviewed 9 January 2020 via mobile

Nice modern hotel with great location. Rooms are small, but modern and comfortable with large bathroom. Gym is very new and excellent equipment. Restaurant is good but portions are very small for the price. Staff was friendly and accommodating. The lobby is the main drawback as the hotel does not really have a ground floor and the restaurant and bar are upstairs above shops. I would stay here again at the right price. Location is great but hotel is not as nice as Intercontinental and some other nearby options.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank MrNice2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StandArtHotel, Guest Relations Manager at StandArt Design Hotel, responded to this reviewResponded 14 January 2020

Dear MrNice2015,

Thank you for the review of our hotel! It is a pleasure to hear that the whole team was able to assist you during your stay.
We look forward to seeing you again very soon!

Sincerely,
Anastasia Eschenko
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 January 2020 via mobile

Loved this hotel, great location to Red Square and the shopping district. Rooms are excellent, you can’t hear any noises from other rooms. It had everything you needed from internet, coffee making facilities and fresh bottled water. Beds really comfortable, great powerful rain shower. We used the gym it’s small but has views out onto the city, it has a treadmill, bike and cross trainer, some weights and a yoga/stretching studio. All staff spoke excellent English and were very helpful. I’d definitely recommend this hotel.

Date of stay: December 2019
Trip type: Traveled as a couple
2  Thank gaila510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StandArtHotel, Guest Relations Manager at StandArt Design Hotel, responded to this reviewResponded 14 January 2020

Dear gaila510,

Let me thank you for sharing the review about our hotel. We are more than happy when guests leave a hotel with great emotions and impressions. Looking forward for your next visit!

Sincerely,
Anastasia Eschenko
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 January 2020 via mobile

I just came back from Moscow and stayed in this hotel for 8 nights. The location cannot be better. 15 min walk to Red Square, less than 1 min to a metro station (3 lines) and underground souvenir market. A lot of attractions and restaurants are within short walking distance. The staff is very welcoming and friendly. Rooms are decent size and beds are very comfortable. Being in the very center and looking on to a busy street, the rooms were very quiet. Daily maid service was impeccable. Included a lot of travel needs supplied every day. Will DEFINITELY stsy again when visit Moscow again. Highly recommend!

Date of stay: December 2019
Trip type: Traveled with family
2  Thank Galina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StandArtHotel, Guest Relations Manager at StandArt Design Hotel, responded to this reviewResponded 6 January 2020

Dear Galina,

Thank you for the review of our hotel! It is a pleasure to hear that the whole team was able to assist you during your stay.
Look forward to seeing you again very soon!

Sincerely,
Anastasia Eschenko
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 December 2019

Firstly the good points....friendly and helpful lobby and reception staff. Large room. Good location for Red Square and Cafe Pushkin.
Now the disappointing parts.....lobby area looks like a 2 star hotel. The staff uniforms look very downmarket, the light switches in the rooms are too complicated, if you need glasses, you’ll need them every time you want to turn a light on or off. The bathroom, although large, only has an over bath shower. A ‘city view’ room is not actually a view into the city, but of Pushkin Square. The service in the bar and at breakfast is excruciatingly slow, even though there was hardly anyone else in there.
I finally need to say about our last evening, 26th Nov, when we went to the bar for a drink before going out for our meal. There was a group of older Italian ‘gentleman’ in there who were entertaining a ‘lady’ (she obviously wasn’t Italian as they were speaking English with her). While we were waiting 20 minutes for our one beer and one cocktail, I noticed one of the ‘gentleman’ and the ‘lady’ leave the bar area, I just assumed they were going to their rooms. When we were about to leave I went to use the ladies, on the way I noticed that there were no rooms on that floor and in fact the only doors were the toilets. I went into the ladies, turned the cubicle light on and locked the door, only then did the noises begin from the other cubicle. Yes, that’s right, that’s where they had gone and were having very loud sex!!!! Classy! Now I know that the hotel can’t be held totally responsible for their guests behaviour, but, I’m pretty sure all the staff must have known what was going on and, not only did they not call security, but they allowed me to walk into a very compromising situation!
Definitely not a 5 star establishment!

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StandArtHotel, Guest Relations Manager at StandArt Design Hotel, responded to this reviewResponded 11 December 2019

Dear Linda,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is a feedback that we learn from and use to improve. All you notes and comments are taken for further improvement. We appreciate your time and will make everything possible to show you that we provide a high quality service and comfort.

There are no words to express how sorry we are for the situation you have described! I can assure you that our staff was not informed about what was going on. Otherwise they must have called for the secutity.

If you give us a chance to earn back your trust, I can assure you that we will give you the great hotel experience that so many of our guests have grown so fond of.

With kind regards,
Anastasia Eschenko
Guest Relations Manager

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Reviewed 30 November 2019 via mobile

A fine and nice Design Hotel with some really great design Ideas ! Rooms are big and do have nice gimmicks with good Lighting System and Mirror TV ! Also Bathroom is fine ! Good Breakfast and good Service. Bar is not really big and not too adapted for a apero ! Price Ok and Location as well good

Date of stay: November 2019
Trip type: Traveled on business
1  Thank Okavangopierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StandArtHotel, Guest Relations Manager at StandArt Design Hotel, responded to this reviewResponded 1 December 2019

Dear Okavangopierre,

Let me thank you for sharing the review about our hotel. We are more than happy when guests leave a hotel with great emotions and impressions. Looking forward for your next visit!

Sincerely,
Anastasia Eschenko
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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