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All reviews infinity pool basement parking breakfast buffet was good the heart of the city a great stay nice pool modern hotel two thumbs enjoyed my stay front office coffee shop guimaras island iloilo tv gym bath shampoo
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Reviewed 7 February 2020 via mobile

Tired hotel with flakeing paint and plaster, however that is the least of your problems.
We had a room on the 5th floor and sleep is hardly possible due to the noise generated by the KTV room on the 4th Floor!

Date of stay: February 2020
Trip type: Traveled as a couple
1  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Xing Impe... M, General Manager at Grand Xing Imperial Hotel, responded to this reviewResponded 4 March 2020

Good day! We apologize for the experience you had with us. Rest assured that we are doing our best to improve our services and facilities. Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 January 2020 via mobile

My wife has family in Iloilo so we came for Dinagyang, perfect location for the event. Crazy traffic but not the hotel’s fault. If i was paying American prices for a downtown hotel with pool/gym/breakfast included I would give a lower rating. The infinity pool was very nice, the gym was clean and modern but the breakfast was less than average and the rooms should be updated/painted and overall fixed. Our refrigerator was not working, so they replaced it, with another that did not work.
The breakfast was subpar. Maybe it was due to the mass of people there for the festival, but there were some sights at the buffet I wish I took pictures of.
One day our room was not cleaned either. It was disappointing being out if the hotel for 9 hours and coming back to an unkept room. We made a phone call and the hotel was very apologetic and immediately cleaned it and it never happened again.
If you are looking for a high end modern hotel with the bells and whistles then this hotel is not for you. If you are looking for a hotel within mere feet of the sights of downtown Iloilo at a very reasonable price then this is the perfect place.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank lainulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 January 2020

> staff - accommodating, courteous, adept in handling customer needs (especially those in the pool area)

> clean rooms and hallways

> location is excellent - near the malls

> hotel has its own variety of restaurants (chinese, coffee shop, desserts, etc)

> ample and safe parking (but there's a smell of dead rat at the basement parking)

> check-in is quite slow. we waited for more than 30 minutes before we were checked-in

Room tip: east wing has nicer view
Date of stay: May 2019
    • Location
    • Rooms
    • Service
Thank Mariann79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Xing Impe... M, General Manager at Grand Xing Imperial Hotel, responded to this reviewResponded 4 March 2020

Good day! In behalf of the management and staff of Grand Xing Imperial Hotel, we would like to thank you for the good review. Rest assured that we will do our best to improve our services and facilities for your comfort. Again, Thank you and we hope to serve you soon again.

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Reviewed 28 January 2020 via mobile

Affordable hotel. One thing that needs to be improved asap is the unwelcoming attitude of the front desk staff. Grand Xing is the 3rd hotel so far, ranging from 3 to 4 stars, we've stayed in Iloilo City; the Grand Xing's front desk staff is subpar.

Date of stay: January 2020
Trip type: Traveled with family
Thank Global768955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 January 2020 via mobile

"High-quality hotel for a cheap price. The rooms are decently clean all the time and have a nice air conditioning. The food in the restaurant offers a huge variety of menu that you can choose from. Lastly, staffs are easy to find and are very accommodating. "

Date of stay: January 2020
Trip type: Traveled with family
Thank woodrowstepheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Xing Impe... M, General Manager at Grand Xing Imperial Hotel, responded to this reviewResponded 4 March 2020

Good day! In behalf of the management and staff of Grand Xing Imperial Hotel, we would like to thank you for the good review. Rest assured that we will do our best to improve our services and facilities for your comfort. Again, Thank you and we hope to serve you soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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