When you book at this hotel, make sure it is perfect because all other requests are shut down. We assumed separate beds when we booked since their photo showed separate beds. When we came in closed to midnight, the lone receptionist said that's what we booked. We showed her the photo and said but that's that. We asked if she could transfer us to a room with separate beds since the hotel is not full anyway. She said she doesn't have authority to do so. Ok, so we were tired and not happy.
Next we requested for extra comforter. The housekeeper said it's for an extra charge. What?! We paid for an extra bed but thr 3rd person in the room cancelled so we just asked for the comforter that was assigned for that paid extra bed. The housekeeper said that extra bed has no comforter. I said, what? Is that a joke?!!!
So, I said just set up the extra paid that we paid for. So when he came in with all the stuff, we just took the comforter!!! Oh my goof!!
There are plenty hotels in Bacolod,if you can... avoid this hotel. Location is ok, but unfortunately, service is poor

Stayed overnight and the staff are wonderful. Excellent value for money. Great location for public transportation, shops, etc. Will definitely stay here agin when we visit Bacolod. Thank you, Circle Inn, for the hospitality and the great experience!

Comfortable and spacious rooms, a little jaded in quality and cleanliness - has seen better days. (No complementary toiletries). Price is not as comparative for the quality. Not too far from city centre and friendly staff - prompt service. The location of the A/C unit in the rooms hardly serves the purpose.