The Location was nice, but the air-conditioning took 2 hours to even feel its merely cold breeze, it needs cleaning on a regular basis. bathroom was decent but the toilet flusher was broken, I had to fill its tub with water to flush. My consolation is The staff were friendly.

I had high expectations for this hotel given the price and being the first big hotel in the city. Quite popular too. I gave it a 2 because the staff are friendly. But the hotel, i would have given it a 1.
Here's why:
1. Gross. At breakfast, i saw LIVE roaches crawling at the dining area. Can you imagine what else may be where customers have no access/view?
2. Freeze in the shower. Hardly any hot water! The first time I took a shower, there was some warm water but it comes and goes. So better be quick to move away when it gets cold. The succeeding times, boy oh boy, no more hot water. I had to turn the AC off so i don't freeze when I came out of the shower.
3. Bad connection. Their internet is very intermittent. If you stay in the hotel for online meetings, forget it. And in the morning, my devices are disconnected from the wifi. So in case of emergency and someone needs to get hold of me, i will be out of reach.
4. Rooms not well kept. Dark and hard towels. Signs of water leakage flowing through the ceiling, toilet covers detached, shower curtains with discolored edges, leaking faucet, discolored shower tiles, detached curtains, and a lot more.

I didn't move to another hotel because it was so much of a hassle packing again. I just skipped breakfast and never bought food from them. Spent extra but learned a good lesson...never to come back to this hotel.

I hope this helps. Well I may have a different expectation and needs so I couldn't say this is bad for all. In fact, I see a lot of foreigners here. But for me, I am done with them.

This felt like home to me. The personnel and staff were very warm and accommodating. Due to unforeseen circumstances, I had to keep extending my stay in Bacolod and I'm glad I chose this hotel. It was in the center of everything (ATM, convenience store and majority of the iconic places of Bacolod.

Everytime I needed something, the hotel staff were very willing to help, reach out and lead me to the right direction. They have a good salon, a pool and restaurants that you dont really have to leave anymore. This given the pandemic situation.

Value for money and more!