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Review of Royal Am Rei

Royal Am Rei
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Royal Am Rei
Ranked #8 of 30 Hotels in Bacolod
Reviewed January 10, 2017 via mobile

I love the rooms. It's clean. It has hot&cold shower. The bed is big. Though the tv is not that clear, but you get more than what you paid for. We paid 3,370 for 3 nights stay. That's a deluxe room already. It's in the heart of Bacolod City, walking distance from all the establishments especially their well-known CALEA resto. Breakfast is okay, hope there's more to their serving and more choices of breakfast please. Overall stay is great! Definitely coming back soon. :)

Stayed: January 2017, traveled with friends
2  Thank Kitchi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 7, 2017 via mobile

We stayed one night at Royal Am Rei en-route to Manila arriving during a very heavy down pour. The road outside, in parts, was a few inches under water. On arrival we noted the guard just lying back on his chair and did not even acknowledge us. Bad start.

We checked-in and were pleasantly surprised by the 'grand' central hallway and comfortable furnishing in the lobby. After taking our room we wanted a refreshment but was told the restaurant was closed, even though the room contained a room service menu! On questioning we were told it would be open for breakfast and that we could call in outside fast food such as a pizza. This meant walking along the part flooded road to get a coffee. We were very disappointed.

The next morning at breakfast we were told that the restaurant was only closed the previous day due to staff shortages. It would have been nice to have been told the whole situation the previous evening as, if it wasn't for the rain we'd have checked-out and moved on!

Then came the biggest surprise at breakfast. We had probably the best coffee so far in the Philippines. The breakfast waiter was excellent. They only provide Filipino breakfast. The longganisa (sausage) was delicious; the best. It's a pity we did not have time to have lunch or dinner there.

The room was nice, clean and had a window with a view. It came with a TV and a quiet aircon. The bathroom was quite clean and had hot water.

A few hundred metres back to the main road, Lacson St, was a number a good restaurants, coffee shops and shops. The hotel is a fair distance from the city centre including the Cathedral and SM Mall, if that is your liking, but only a short ride in a jeepney. Note that you can get transport to the airport from SM which maybe a factor in choosing a hotel location in Bacolod.

All in all we had a mixed experience at Riyal Am Rei hotel. All of the guards seem to have had a personality by-pass. The hotel should tell the guards they are the 1st thing customers see on arrival!!!! And smiling is a thing Filipinos are good at. The receptionists were very pleasant but some need to know and communicate issues affecting the hotel. The restaurant was quite simply excellent.

We would consider staying there again if we had business that far north of the city.

Please note that one of us comes from Bacolod and speaks the language so poor communication was not due to us being so foreign.


Stayed: December 2016, traveled as a couple
Thank biggixer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2016 via mobile

I stayed at the hotel for 1 week with my family. I find some of the staff unreliable. Multiple times the guard didn't open the lobby door when I was carrying a lot of stuff. Clerk also didn't have urgency compared to others that will automatically ask you if you need a cab since you are going out. They may a lower price but service should never be compromise.

Stayed: December 2016, traveled with family
Thank Christian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2016 via mobile

We had a great time with Royal Am Rei. The room was good and the free breakfast was okay (I just hope they would come up with new things on their menu. ) It's accessible to almost everything-jeepneys, banks, shops, pasalubong centers, parks, etc. They have helpful and accommodating staff, too. They helped us book ourselves with a shuttle going to the airport. :) highly recommended.

Stayed: December 2016, traveled as a couple
Thank Airess Dawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2016 via mobile

Went to Bacolod with friends and still didn't book our hotel until the checkin date. We were told that there are a lot of cheap hotels and pension houses around.

We were searching for hotels through TripAdvisor on our way back to Bacolod from Mambukal, then we saw Royal Am Rei. At first we were hesitant to book because it was very cheap. We thought that the hotel may not be good enough considering ita price.

We arrived at the hotel around 6 PM. Checkin was very smooth. We weren't expecting anything special since we got the room at a very low price. Did I already mention that the room comes with free breakfast for 2? In less than a thousand peso, who wouldn't what that deal?

The room was clean and with complete amenities.
The breakfast experience was superb. We were surprise on how the waiter took our orders. Like we were dining in a restaurant in a 5 Star Hotel.
Front Desk staffs were very patient and helpful.

Overall experience were great. Will definitely recommend this to my friends, and hope to stay again in my next visit to Bacolod!

Stayed: November 2016, traveled with friends
1  Thank Angeli J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Am Rei

Address: 13th Lacson St., Bacolod, Negros Occidental, Philippines
Location: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Restaurant Room Service
Hotel Style:
Ranked #8 of 30 Hotels in Bacolod
Price Range: ₱777 - ₱932 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Royal Am Rei 2.5*
Number of rooms: 41
Reservation Options:
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