We used the hotel for a layover as we arrived in Cebu in the nood and left for Siargao the next morning. The hotel is nice and the staff very friendly and helpful! The room was also very clean. The hotel serves your choice of breakfast (american, asian, continental or vegetarian) to your room. The hotel is in a good location when it comes to a layover (as we had) but we won’t stay there for a vacation as you couldn’t do a lot and the neighborhood is not really nice...
Booking.com
StayForLongStayForLong
Stayed in here for 2 weeks for a business trip. The room is clean, AC worked well, TV has cable and the staff cleans the rooms regularly. It is near Mactan Newtown where our office is located so going to work was a breeze.
Asked for Php1,000 deposit which they gave back to me upon checkout.
2 things need improvement; the wifi, as I have to stay near the door for me to stay connected, but still not good. The food; the selection was really small. By the 6th day, I've grown tired of the food and decided to not take advantage of the free breakfast.
All in all, I'd stay here again cos I was able to sleep well, which rarely happens to me when I don't stay at home.
Dear Ms. Laura,
Thank you so much for staying at Sebastien Hotel and taking your time in making this review. We are glad that you were able to sleep well during your stay with us. About the internet, we already made steps to make it more accessible in the room. For the breakfast food, we already discussed this matter with our business partner (the breakfast provider).
Thank you so much and Sebastien Hotel Family is looking forward to serving you on your net visit her in Mactan Island.
-Sebastien Hotel Family
Budget hotel for travelers and tourists.
The room style and design is more like a studio unit condominium rather than a hotel room.
The room comes with a small dining table, a gas stove and some kitchen wares. Also has a laundry room.
For breakfast, your order it in advanced and delivered to your room in the morning.
Dear sir Alex,
Thank you so much for making this informative review. We look forward to serving you next time. Rest assured that we will always strive harder in order to provide service in excellence.
Thank you so much.
-Sebastien Hotel Family
Room's AC is very good; appliances are good as new; staff very accommodating but the comfort rooms specially the bath rooms needs an upgrade...water from the shower would spill all over the place while one is taking a bath; likewise, pls provide rubber mats to prevent the customers from slipping. Food in the accredited restaurant can serve better dishes and hopefully, hot ones too. Cebuanos are one of the most hospitable people...thank you for the lovely experience. Will definitely go back and hope to see and experience the suggestions aforementioned.
Location: close to Mactan Newtown, McD and hawker center
Cleanliness: still have room to improve
Staff: very helpful (maybe because of tips)
Facilities: WiFi connection very weak, can’t adjust the water heater’s temperature
Dear Guest,
Thank you so much for making this review as our guide for improvement. We sincerely apologize for the negative experience you had during your stay with us. Rest assured that we are taking this matter seriously as a way of elevating our standards in order to provide our guests with the best possible experience. Please give us chance to showcase our improvement by staying again with us on your next visit here in Mactan Island.
Thank you so much and have a great day.
-Sebastien Hotel Family
Nice enough room with OK AC. TV had a few channels in English.
Technically there is a kitchenette but it had one glass in it so not the most practical. There are a couple of restaurants nearby (including McDonald's) and a 7-11 with an Atm next to it.
Breakfast was poor, just about warm coffee and clingfilmed food which had no doubt been made a while ago and left to steam in its wrapping.
Hotel is handy for the airport and has WiFi, staff were friendly enough.. I wouldn't want to stay here long, or on holiday but it's a reasonable bolt hole.
Dear Sir/Ma'am,
Thank you so much for making this review. We sincerely apologize for the bad experience you had with our kitchenette and the breakfast provided by our business partner. Our apology being not able to provide you the basic kitchen setup that are supposedly provided upon request. For the breakfast, we already coordinated it with our business partner who is catering it and asked them an assurance that this must not happen again. Rest assured that we are taking this seriously as our guest reviews are very important to us as much as we wanted to improve the services that we provide to our guests.
Please do give us chance to serve you again on your next visit here in Mactan Island. Thank you so much and have a good day!
