I picked here because of close its proximity to Cebu Airport, the Port to Bohol and good previous reviews.
Communication via email was fast accurate and friendly. We stayed one night only which was clean and comfortable. The staff were a delight. A perfect stop over, to gather after the flight, before our next leg to Anda in Bohol.More
Expedia.com
Booking.com
Booking.com
Booked this for my niece who was enroute Cebu to Davao. She had a pleasant stay & said the place was clean & tidy. She was picked up by the shuttle from the airport on time.
All meals were part of the package which was excellent. Quality of meals was good. Thanks guys for what you do in these crazy times. All the best.
Dear Kiwiboyz12,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
Thank you for staying with us, and we look forward to another chance to serve you.
Best Regards,
Velbet Pangatungan
Front Office Reservation
Everything was fine, till we went to the pool with my partner and daughter, as this was my b day present for my daughter. To my disappointment, there where 2 dead cockroaches way, way ahead floating in the pool. To add up, the water is dirty and very obvious that it wasn't taken care off for how many days. We just stayed there maybe 10-12 minutes and went back to our room to rinse off. Again, everything was fine, just the incident we encountered at the pool.
Dear Aljunk2020,
Thank you for taking the time to write a review about your visit to us.
I was very disappointed to hear that your experience did not fully meet your expectations.
I have forwarded all your comments to the respectable department managers and I can ensure you that we will take the appropriate measures to address your concerns.
We appreciate your feedback as it allows us to review and improve our service and facilities.
We look forward to welcoming you again to our property.
Best Regards,
Velbet Pangatungan
Front Office Reservation
The place is so beautiful and dainty. The staff served with a smile. The services have surpassed my expectations. The place is so relaxing and the view is breathtaking. I am a photographer and I have so many award winning shots on this place. This is a real value for the money you paid.
Dear Gregoriojrs,
Thank you for taking the time to review our property, your comments are very much valued.
We appreciate your comments regarding our customer service.
Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
Thank you for staying with us, and we look forward to another chance to serve you.
Best Regards,
Velbet Pangatungan
Front Office Reservation
This hotel is not what I expected it to be. Their price was very affordable. I thought the room will be small but it’s actually not that small because you will have your own pantry where you can eat comfortably. The hotel staffs were respectful however during my stay its very hard to get through their front desk line, maybe because they are busy. But nonetheless, I felt comfortable staying in Eloisa Royal Suite.
Dear RGMag,
Thank you for taking the time to review our property, your comments are very much valued.
We appreciate your comments regarding our customer service.
Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
Thank you for staying with us, and we look forward to another chance to serve you.
Best Regards,
Velbet Pangatungan
Front Office Reservation
This hotel has many buildings. My room was towards the main street on reception building. Room was small, but had all the important features. Single glass to street couldn't keep noise out. The fancy hotel photos are from different building far from street.
Dear VDiver,
Thank you for your comments. I apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. I have forwarded all your comments to the respectable department managers and I can ensure you that we will take the appropriate measures to address your concerns. We appreciate your feedback as it allows us to review and improve our service and facilities.
We look forward to welcoming you again to our property.
Best Regards,
Hearty Annabelle Albutra
Front Office Supervisor
fom.eloisaroyalsuites@gmail.com
M.V. Patalinghug Jr. Ave., Basak
Tel. No. : (63-32)316 5530
